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Coronavirus ticket refund request

I have a ticket on a smart card and bought it from a Travelshop or PayPoint store.

Use this form if you are applying for a refund for a Metrolink annual travelcard or a Metrolink or System One/ get there me 28-day travelcard on a get me there smart card and if you bought your ticket in a Travelshop or a PayPoint store.

We appreciate your patience while we process a large number of requests.

*We will only contact you using this number if we need more information to process your refund.