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Coronavirus: Tickets and passes

Updated: 11am Thursday 28 May

We are doing everything we can to help customers and we understand that the way you travel may be different during this current period of uncertainty.

Below, we have included refund information for tram, bus and train tickets. Where we can’t process your refund request at TfGM, we have included links to bus and train company websites.


Rail ticket refunds

All train companies are suspending the £10 admin fee on refundable train tickets.

If you have an off-peak or anytime ticket and decide not to travel due to concerns about coronavirus, you can get a fee-free 100% refund from the train company you booked with.

If you have a discounted Advance ticket, all train companies have agreed to waive the £10 admin fee so you can travel at a later date.

If you have booked with third-party retailer, for example Trainline, you would need to contact the third-party retailer directly.

For more information on train ticket refunds, please contact the train company you bought your ticket from. The main train companies that run into Greater Manchester are below.

Northern

Northern is offering customers with an annual or monthly season ticket, or a GM Traincard from Northern, a pro-rota refund in line with their standard policy.

Find out more on the Northern website.

TransPennine Express (TPE)

Customers who bought their ticket from the TransPennine Express website or the TransPennine Express app can apply for a refund (if their tickets are refundable) via their website. Customers who booked their tickets at a station can also claim for a refund online.

For information on advance ticket and season ticket refunds, please visit the TransPennine Express website.


Concessionary travel pass use before 9.30am

With more people now returning to work, government advice over social distancing on public transport and the withdrawal of dedicated morning shopping hours for people at higher risk from coronavirus by some retailers, from Tuesday 2 June 2020 concessionary pass holders will no longer be able to travel for free on public transport before 9.30am on weekdays in Greater Manchester.

The reintroduction of the 9.30am restriction will help manage capacity and the challenges the public transport network is facing during the morning peak period, to keep passengers as safe as possible and help limit the spread of coronavirus.

Concessionary pass holders will continue to benefit from free bus travel and – if they’ve paid to add tram and train, be able to use their pass on Metrolink and trains – after 9.30am Monday to Friday and all day on weekends and bank holidays.