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Ticket refunds

Updated: 5pm Thursday 26 March

We are doing everything we can to help customers and we understand that you may no longer need your travel ticket. We want to make it easy for you to find out how to cancel your ticket during this current period of uncertainty.

Below, we have included information for tram, bus and train tickets. Where we can’t process your refund request at TfGM, we have included links to bus and train company websites.


Tram

We offer refunds for Metrolink annual tickets and if you have seven days or more left on your Metrolink 28-day travelcard, you can also request a refund for the remaining weeks that you no longer need your ticket.

Click here to make a refund request.

System One/get me there 

System One is offering refunds if you have seven days or more left on your System One/get me there AnyBus and Tram 28-day travelcard.

Click here to make a refund request.


Bus

System One/get me there

System One is offering refunds if you have seven days or more left on your System One/get me there Anybus or Anybus and Tram 28-day travelcard.

Click here to make a refund request for a System One/get me there Anybus or Anybus and tram 28-day travelcard.

If you have a System One County Card (for bus, tram and train), please visit System One's ticket refunds page.


For information on bus ticket refunds, please contact the bus company you bought your ticket from. Details for the largest bus companies are below.

Stagecoach

Please visit the Stagecoach website for further information.

Arriva

Please visit the Arriva website for further information.

First Manchester (including Vantage)

Please visit the First website for further information.

Transdev (Burnley, Rosso, Blackburn)

Please visit the relevant Transdev website for information:

Rosso
Burnley
Blackburn

Go Ahead

Please visit the Go Ahead website for further information.

Diamond

Please visit the Diamond website for further information.


Rail

All train companies are suspending the £10 admin fee on refundable train tickets.

If you have an off-peak or anytime ticket and decide not to travel due to concerns about coronavirus, you can get a fee-free 100% refund from the train company you booked with.

If you have a discounted Advance ticket, all train companies have agreed to waive the £10 admin fee so you can travel at a later date.

If you have booked with third-party retailer, for example Trainline, you would need to contact the third-party retailer directly.

For more information on train ticket refunds, please contact the train company you bought your ticket from. The main train companies that run into Greater Manchester are below.

Northern

Northern is offering customers with an annual or monthly season ticket, or a GM Traincard from Northern, a pro-rota refund in line with their standard policy.

Find out more on the Northern website.

TransPennine Express (TPE)

Customers who bought their ticket from the TransPennine Express website or the TransPennine Express app can apply for a refund (if their tickets are refundable) via their website. Customers who booked their tickets at a station can also claim for a refund online.

For information on advance ticket and season ticket refunds, please visit the TransPennine Express website.

System One County Card

If you have a System One County Card (for bus, tram and train), please visit System One's ticket refunds page.