Since April 2018 there have been nearly 13 million visits to our website and our pages have been viewed 32 million times. Our website is one of the main channels people use to get in touch with us and to get travel information, plan their journeys or learn more about TfGM. In 2018 we continued to enhance the website, based on feedback, to make it more accessible, easier to update and navigate, better for mobile viewing and able to host more photography and videos.
Alongside our website our customers also get in contact with us via social media, email, telephone and by post. Last year we dealt with over 18000 written customer enquiries on a range of subjects including bus services, Metrolink, passes and general travel information. In 2019 we introduced a new customer platform that automatically categorises incoming enquiries to ensure they are dealt with in the most efficient way. We are also trialling new ways of responding to our customers, including a Chatbot and WhatsApp groups.
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Learn more about getting to Co-op Live
Travel included with Co-op Live tickets
Co-op Live ticket holders can travel on the tram and new city centre shuttle buses.
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Learn more about the Bee Network
Say yellow to the Bee Network
Buses in Oldham, Rochdale and parts of Bury, Salford and north Manchester joined the Bee Network on 24 March.
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Learn more about new Starling Bank Bikes
New sponsor: Starling Bank Bikes
We’re delighted to welcome Starling Bank on board as the new sponsors of our bike hire scheme.
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Find full details of the bus routes, ticket fares and timetables
Manchester City Matchday Buses
We've teamed up with Manchester City to launch a large-scale bus trial helping fans from across Greater Manchester and nearby areas to travel to and from the Etihad Stadium on a matchday.
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Rate your journey
Rate your journey
We want to hear your views to help us deliver a better Bee Network for Greater Manchester.
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Find out about planned works on the tram
Planned engineering works on Metrolink
Visit our dedicated webpage to find out how the works could affect your journeys.
-
Learn more about getting to Co-op Live
Travel included with Co-op Live tickets
Co-op Live ticket holders can travel on the tram and new city centre shuttle buses.
-
Learn more about new Starling Bank Bikes
New sponsor: Starling Bank Bikes
We’re delighted to welcome Starling Bank on board as the new sponsors of our bike hire scheme.
-
Rate your journey
Rate your journey
We want to hear your views to help us deliver a better Bee Network for Greater Manchester.
-
Learn more about the Bee Network
Say yellow to the Bee Network
Buses in Oldham, Rochdale and parts of Bury, Salford and north Manchester joined the Bee Network on 24 March.
-
Find full details of the bus routes, ticket fares and timetables
Manchester City Matchday Buses
We've teamed up with Manchester City to launch a large-scale bus trial helping fans from across Greater Manchester and nearby areas to travel to and from the Etihad Stadium on a matchday.
-
Find out about planned works on the tram
Planned engineering works on Metrolink
Visit our dedicated webpage to find out how the works could affect your journeys.