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Paying a standard fare for not having the right ticket

It’s not possible to buy a ticket on board a Metrolink tram.

You must purchase a ticket for your full journey before you get on a tram.

You can buy a ticket from machines on stops, via the get me there app or from a TfGM Travelshop.

Metrolink, Special Constables and security staff regularly patrol the network to check ticket. If you can't show an inspector a valid ticket, you will get a standard fare notice.

The standard fare is £100, but if you pay within 14 days it is reduced to £50.

If you pay between 15 and 21 days of being issued it's £100, however, if you don't pay within 21 days, Metrolink will start prosecution proceedings, and the fare will go up.


How to pay

Other ways to pay

  • In person at any of the TfGM Travelshops: See Travelshop addresses and opening times

  • by phone: 0161 202 0955, 8.30am to 4.30pm, Monday to Friday (excluding Bank Holidays)

  • by cheque or postal order (made payable to KeolisAmey Metrolink)

Send to:
Revenue Recovery Services, PO Box 113, Manchester, M8 0JR
Include a stamped addressed envelope if you want a receipt.


Appealing the standard fare

If you don't think you should pay, you can appeal in writing within 21 days of being issued your standard fare, giving your reasons.

Write to: Recovery Services, PO Box 113, Manchester, M8 0JR.

or email: rrs@metrolink.co.uk

If you wish to appeal a £30 contactless standard fare, click here to complete the claim form (please have all the details to hand, including your card details, but NEVER provide us with your full card number)