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Paying a standard fare for not having the right ticket

It’s not possible to buy a ticket on board a Metrolink tram.

You must purchase a ticket for your full journey before you get on a tram.

You can buy a ticket from machines on stops, via the get me there app or from a TfGM Travelshop.

Metrolink, Special Constables and security staff regularly patrol the network to check ticket. If you can't show an inspector a valid ticket, you will get a standard fare notice.

The standard fare is £100, but if you pay within 14 days it is reduced to £50.

If you pay between 15 and 21 days of being issued it's £100, however, if you don't pay within 21 days, Metrolink will start prosecution proceedings, and the fare will go up.

How to pay

There are lots of ways you can pay your standard fare:

  • at any of the TfGM Travelshops:

See Travelshop addresses and opening times

  • by phone: 0161 202 0955, 8.30am to 4.30pm, Monday to Friday (excluding Bank Holidays)

  • by cheque or postal order (made payable to KeolisAmey Metrolink)

Send to:
Revenue Recovery Services, PO Box 113, Manchester, M8 0JR
Include a stamped addressed envelope if you want a receipt.

Appealing the standard fare

If you don't think you should pay, you can appeal in writing within 21 days of being issued your standard fare, giving your reasons.

Write to: Recovery Services, PO Box 113, Manchester, M8 0JR.

or email:

If you wish to appeal a £30 contactless standard fare, click here to complete the claim form (please have all the details to hand, including your card details, but NEVER provide us with your full card number)