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get me there mobile app service update

We are continuing to work with our supplier of the get me there app. There has been a significant improvement in the service we have been able to provide over the course of the last week with most customers now able to buy and display tickets again during peak times.


A number of technical upgrades have been made that have improved the performance and speed of the get me there app. We are continuing to work with our supplier to enable them to make further upgrades, but in the meantime are advising customers of the following:


• Download the latest version of the app.
• If you experience any issues purchasing a single or return ticket, try buying from a ticket machine or consider registering for a free get me there smart card.
• If you have purchased a ticket but can’t view it, turn your phone to ‘airplane mode’ and you should be able to view it.
• Follow @MCRMetrolink @OfficialTfGM and @mygetmethere and visit www.tfgm.com for the latest information and advice.


Transport for Greater Manchester’s Customer Director, Stephen Rhodes, said
“Customers who use our get me there app on a daily basis should have seen a marked improvement in the service over recent days.
“We are continuing to work with our supplier to get the app fully up and running and they are making improvements to the app behind the scenes to further boost its stability.
“We understand that this has been a frustrating time but would once again like to thank customers for bearing with us.”