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Accessibility statement for tfgm.com

This accessibility statement applies to tfgm.com.

This website is run by Transport for Greater Manchester (TfGM). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% on a desktop without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is

We know some parts of this website are not fully accessible:

  • Most PDF documents are not fully accessible to screen reader software.
  • Some of our online forms are difficult to navigate using just a keyboard or using a screen reader.
  • Some of our images may not have sufficient alternative text descriptions.
  • Some hyperlinks may not clearly describe the purpose of the onward link, or phrases such as ‘click here’ may be used.
  • Some interactive elements may not have a clear focus indicator or the indicator may not have sufficient contrast against their background.
  • Some features may become obscured or difficult to use when using the browser in a magnified state.

Feedback and contact information

If you need information on this website in a different and more accessible format please contact us for support.

We’ll consider your request and get back to you in five days.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Contacting us by phone

We provide a telephone translation service to enable customers to receive information in their preferred language. Find out how to contact us.


Technical information about this website’s accessibility

TfGM is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.


Non-accessible content

The content listed below is non-accessible for the following reasons.


Non-compliance with accessibility regulations

We know some parts of our website are not fully accessible:

  • The keyboard focus indicator is missing from a few interactive elements. This fails WCAG 2.1 success criterion 2.4.7 Focus Visible. We plan to address this across the site by April 2024.
  • When zooming in 400% on a desktop, some text is cut off in a few instances. This fails WCAG 2.1 success criterion 1.4.10 Reflow. We plan to address this across the site by September 2024.
  • The minimum ratio for colour contrast is not met in a few instances where interactive elements are in focus. This fails WCAG 2.1 success criterion 1.1.1 Non-Text Content. We plan to address this across the site by April 2024.
  • Some images do not have alternative text which conveys their meaning, or do not have a 'null' value where they are purely decorative and screen readers should ignore the image. This fails WCAG 2.1 success criterion 1.1.1 Non-text content. We plan to address this across the site by September 2024.
  • Some images are images of text which is not accessible to screen readers and cannot be changed to meet user preferences. This fails WCAG 2.1 success criterion 1.4.5 Images of Text. We plan to address this across the site by September 2024.
  • Some complex images, including maps, do not have a text description on the content of the image. This fails WCAG 2.1 success criterion 1.1.1 Non-text content. We plan to address this across the site by September 2024.
  • Error messages are not automatically announced by screen readers in a few instances. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships. We plan to address this across the site by April 2024.
  • Questions with multiple answers are not grouped together in a few instances. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships. We plan to address this across the site by April 2024.
  • Text font icons have been used in some places which may lose their meaning to screen readers if the website font is overrided. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships. We plan to address this across the site by April 2024.
  • Some hyperlinks do not clearly describe where they will take the user to. This fails WCAG 2.1 success criterion 2.4.4 Link Purpose. We plan to address this across the site by September 2024.
  • The correct label of interactive elements is not announced by screen readers in a few instances. This fails WCAG 2.1 success criterion 4.1.2 Name, Role, Value. We plan to address this across the site by April 2024.
  • Videos do not have audio description so their visual content is not described audibly. This fails WCAG 2.1 success criterion 1.2.5 Audio description for pre-recorded videos. We plan to address this across the site by September 2024.

PDFs and non-HTML documents

  • Many of our PDFs are not accessible in a number of ways including missing text alternatives and missing document structure. We plan to address this across the site by September 2024.

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix:

  • PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards.

  • Maps - but essential information must be published in an accessible format.

  • Third party content that’s under someone else’s control if TfGM did not pay for it or develop it itself.


Preparation of this accessibility statement

This statement was prepared on 11 January 2022 and last reviewed on 19 February 2024.

The website is tested on an ongoing basis.

An audit of the website was completed- in December 2021 by Nomensa who audited a representative sample of pages from the website.