Train services are becoming far more accessible, and many disabled people can use the rail network without help.

If you do require help its best to book your journey 6 hours in advance, for example if you:

  • find it hard to get on and off trains
  • use a wheelchair - on most trains you'll need a boarding ramp and to reserve a wheelchair space
  • use a mobility scooter - some train companies have restrictions
  • have a visual impairment and need guidance at the station or help getting on and off the train
  • have difficulty walking long distances – some stations have wheelchairs or electric buggies.

By booking your journey in advance, National Rail and the train company can make it as easy as as possible for you to travel. They can make arrangements if the station is not step-free or usually not staffed at the time.

Visit National Rail to check each train company's accessibility policy for disabled passengers.

For more information about the TfGM-managed Horwich Parkway station, please see the Accessible Travel Policy. It is also available to download in leaflet format.