DriveSafe opportunities

We are currently recruiting for the following opportunities at DriveSafe:

Are you passionate about delivering outstanding customer service?
Are you seeking a new opportunity where you can apply your analytical, customer service and conflict resolution skills to contribute to helping make the roads of Greater Manchester safer?

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Your role

As a DriveSafe Customer Support Officer, you will form part of the DriveSafe team and be provided with ongoing internal training such as a detailed structured induction and one-to-one coaching by experienced colleagues. You will be part of a busy dynamic team with a varied skill set, undertaking a wide range of administrative duties including using multiple systems to process course bookings and queries from our clients over the phone and online, processing payments for the courses and weekly financial reconciliation.

You will use your data analysis skills, arrange course venues and liaise with our stakeholders both internally and externally. You will be responsible for confirming course attendance on the Police National Database and reviewing records for course offers in line with our policies and procedures.

Who are we?

DriveSafe is a key partner of Safer Roads Greater Manchester, a multi-agency partnership committed to reducing the numbers of fatalities and injuries on Greater Manchester's roads, by changing driver attitudes and behaviour. We are responsible for delivering the National Driver Offender Retraining Scheme (such as Speed Awareness Courses) on behalf of Greater Manchester Police.

This is a busy and exciting time for DriveSafe as our online and venue driver retraining courses develop and expand. This opportunity will allow you to help shape the future of DriveSafe and the delivery of our courses.

What you'll bring

You will have experience of using multiple software systems simultaneously and be able to use Excel to analyse data and provide solutions. You will also have experience of engaging and communicating with clients with a range of requirements and have excellent verbal and written communication skills, with experience of dealing with interactions with the public which may at times be challenging. You will have knowledge of online digital conferencing platforms (i.e. Zoom) and be able to relay instructions, offering technical support to our clients and Trainers allowing them to access the DriveSafe online courses using a range of devices. You’ll also have knowledge of GDPR to be able to process our client data correctly. You will be educated to GCSE level or equivalent.

You will be required to work flexibly (37 hours per week between 7:30am and 7:00pm Monday to Friday) plus one Saturday approximately every three months, on a rota basis.

What we can offer you

This is a permanent role with a salary of £29,836 - £31,762 per annum depending on skills and experience.

At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process. We are happy to #talkflexibleworking to help colleagues maintain a healthy work life balance.

Our benefits include:

Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
Free bus travel within Greater Manchester and free rail or Metrolink travel to and from work within the Greater Manchester boundary.
Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.
Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support and more on our website.

What's next?

If you believe you have the skills and experience required, we’d really like to hear from you.

Before applying, please download and read the DriveSafe BSO Role Profile to ensure you meet the essential criteria.
When completing your online application, please ensure that you provide clear evidence and examples for each of the essential criteria. Shortlisting is based on merit of how you answer each question.
We anticipate 1st Stage Interviews will take place online via Teams on 17 & 18 August 2026.
If successful; 2nd stage interviews will take place in-person at TfGM Head Office, 2 Piccadilly Place, Manchester, M1 3BG, on Monday 24 & Wednesday 26 August 2026 only.

TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here.

For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit Employers' right to work checklist - GOV.UK. Please note we are not a licensed sponsor.

For essential guidance on applying for jobs at TfGM including AI use, Right to Work requirements, our Guaranteed Assessment Scheme, application tips, and reasonable adjustments Please see our application infographic.

Closing date: Tuesday 4 August 2026.
1st stage interviews online via Teams: 17 & 18 August 2026.
2nd stage interviews in-person: Monday 24 & Wednesday 26 August 2026 only.

APPLY NOW

Are you fluent in British Sign Language (BSL)?
Do you have a passion for equality and diversity? Do you thrive on supporting others to succeed? Do you have a logical mind to problem solve? Are you seeking a new opportunity where you can apply your analytical and organisational skills to contribute to helping make the roads of Greater Manchester safer?

As a Senior Business Support Officer, you will monitor and analyse DriveSafe client demand, manage DriveSafe course availability, manage Trainer course allocation, and use your data analysis skills to identify booking patterns, arrange course venues and liaise with our stakeholders both internally and externally.

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Who are we?

DriveSafe is a key partner of Safer Roads Greater Manchester, a multi-agency partnership committed to Vision Zero a strategy to eliminate all traffic fatalities and life-changing injuries, while increasing safe, healthy and equitable mobility for all.

We are responsible for delivering the National Driver Offender Retraining Scheme (NDORS), such as Speed Awareness Courses, on behalf of Greater Manchester Police.

This is a busy and exciting time for DriveSafe as our online and venue driver retraining courses develop. This opportunity will allow you to be involved in ensuring we meet client demand and help shape the future of DriveSafe and the delivery of our courses.

What you’ll bring

Using your expertise in BSL, you will promote DriveSafe amongst the Deaf communities, raising their awareness of the availability of NDORS courses delivered in BSL. You will support Deaf clients through their DriveSafe journey and be a source of technical help for both Deaf clients and trainers alike.

You will have experience of using multiple software systems, video communication apps, social media channels and be able to analyse complex spreadsheet data and provide solutions. You will also have experience of engaging and communicating with stakeholders with a range of requirements and have excellent communication skills. You’ll also provide a range of administrative support to DriveSafe managers and will be educated to at least ‘A’ level, BSL level 3 or equivalent.

What you do and how you do it is important whatever type of role you work in at TfGM and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

What we can offer you

This is a permanent role and comes with a salary of £36,093 - £41,161 per annum depending on experience, working with supportive colleagues and opportunities to collaborate across teams.

At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process.

Our benefits include:

28 days holiday per annum (plus bank holidays)
Flexible and hybrid working options to promote and support a good work/life balance
Free bus travel within Greater Manchester and free Rail or Metrolink travel to and from work within the Greater Manchester boundary.
Local Government Defined Benefit Pension Scheme which includes life cover of 3x your salary and options to increase your pension contributions
Commitment to learning and personal development and upskilling with reimbursement of professional fees, where essential to the role

We promote good physical and mental health and can provide additional support to staff via our employee assistance programme when required.

What's next?

Please note that assessments and interviews are scheduled to take place in person on Thursday 3 September 2026. Candidates who are shortlisted will be required to attend on this date, so please ensure you are available before submitting your application.

If you believe you have the skills and experience required, we’d really like to hear from you. When completing your application, please ensure that you provide clear examples against the criteria questions, all appointments will be based on merit.

For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the GOV.UK Employers' right to work checklist. Please note we are not a licensed sponsor.

Please note we may close the advert early if we receive a high volume of applications.

NOTE TO AGENCIES: We will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.

Please download and review the Role Profile before completing your online application.
Closing date: Monday 17 August 2026.
Interviews: Thursday 3 September 2026.

APPLY NOW

Are you passionate about delivering outstanding training courses to drivers?
Do you have excellent interpersonal skills with an ability to relate to a broad spectrum of the general public, both face-to-face and via online meeting platforms?
Do you want to be part of a dynamic team helping to make the roads of Greater Manchester and beyond safer?

The opportunity:

DriveSafe is a key partner of Safer Roads Greater Manchester, a multi-agency partnership committed to reducing the numbers of fatalities and injuries on Greater Manchester's roads, by changing driver attitudes and behaviour. We are responsible for delivering the National Driver Offender Retraining Scheme on behalf of Greater Manchester Police.

As a self-employed Trainer you will undertake a challenging and varied role in providing training to the public across a variety of areas in order to deliver a comprehensive service to DriveSafe.

You would be required to deliver nationally accredited courses (for example the National Speed Awareness Course) at any of DriveSafe’s physical venues across Greater Manchester, as well as at home using your own IT equipment to deliver online courses via a digital platform.

What we’re looking for:

At DriveSafe we are always looking for suitable self-employed Trainers who are prepared to perform and achieve excellent standards to ensure our clients receive the best possible experience through a professional delivery.

You’ll receive full training and will be entitled to claim a fixed fee (currently £27.68 - £35.88 per hour). Depending upon your availability and client demand, a variable number of hours (typically 12-30 hours per week) will be offered on a month-by-month basis.

We are looking to recruit Trainers who are able to deliver both our online and classroom courses (i.e. you must be willing to travel to any of our Greater Manchester course venues).

Person specification:

Possess an extensive knowledge of the Highway Code.
Understand the theories underlying behavioural change techniques and how these are expressed through course design.
Possession of a wide ranging knowledge of driver training is essential.
Ability to communicate clearly, accurately and in plain language, both verbally and in writing.
At least one year’s experience of delivering learning or training in a one-to-one and group settings.
The ability to explore different driving scenarios with experienced drivers.
Skills to challenge attitudes constructively.
Skills to encourage individuals and groups to participate fully in courses.
A proven ability to apply IT skills, including data entry.
Experience of a working environment where administration skills were essential.
Effectively deliver presentations accurately as specified in the course manual and demonstrate excellent group facilitation skills.
Licenced by UK Road Offender Education (UKROEd) to deliver National Driver Offender Retraining Scheme (NDORS) course(s) or prepared to attend and pass the 2-day NDORS training course and comply with UKROEd licence requirements.
Hold a full UK driving licence.
A nationally recognised qualification in delivering training or an accreditation in delivering behavioural programmes for adults. e.g. PTTLS Level 4 or equivalent.
Hold RoSPA Gold or Silver advanced driving certificate (or be prepared to obtain) - this must be renewed every 3 years.
Hold a current Disclosure and Barring Service (Enhanced) certificate, including both child and adult barring lists (or be prepared to obtain).

Role profile:

Please read the full DriveSafe Theory Trainer Role Profile before applying to ensure you meet all the essential criteria.

If you meet the criteria above, please email us to register your interest and we'll contact you next time we're recruiting:

Email: trainers@drivesafe.org.uk

Are you an Approved Driving Instructor (ADI)?
Do you have coaching experience to deliver our suite of NDORS courses, fleet courses, minibus and taxi assessments?
Do you have excellent interpersonal skills with an ability to relate to a broad spectrum of the general public?
Do you want to be part of a dynamic team helping to make the roads of Greater Manchester and beyond safer?

The opportunity:

DriveSafe is a key partner of Safer Roads Greater Manchester, a multi-agency partnership committed to reducing the numbers of fatalities and injuries on Greater Manchester's roads, by changing driver attitudes and behaviour. We are responsible for delivering the National Driver Offender Retraining Scheme on behalf of Greater Manchester Police.

We’re looking for Approved Driving Instructors (ADI) who are passionate about delivering outstanding training courses to drivers. As a self-employed Trainer you will undertake a challenging and varied role in providing training to the public across a variety of areas in order to deliver a comprehensive service to DriveSafe.

You would be required to deliver nationally accredited courses at any of DriveSafe’s physical venues across Greater Manchester. The successful applicants must have: Professional Indemnity and liability insurance (DIA or MSA membership) or equivalent; internet, email access and a printer. In addition, Practical Trainers must be able to supply a training car.

What we’re looking for:

You’ll receive full training and will be entitled to claim a fixed fee (currently £35.88 per hour). Depending upon your availability and client demand a variable number of hours (typically two or three days per month) which will be offered on a month-by-month basis.

Person specification:

Possess an extensive knowledge of the Highway Code.
Understand the theories underlying behavioural change techniques and how these are expressed through course design.
Possession of a wide ranging knowledge of driver training and coaching.
Ability to communicate clearly, accurately and in plain language, both verbally and in writing.
Skills to relate to clients in one-to one and group settings. The ability to explore different driving scenarios with experienced drivers.
Skills to challenge attitudes constructively.
Skills to encourage clients to participate fully in courses.
A proven ability to apply IT skills, including data entry.
Evidence of prior experience delivering training to qualified drivers.
Licenced by UKROEd to deliver NDORS course(s) or prepared to attend and pass the 2-day NDORS training course.
Hold a full UK driving licence.
Hold RoSPA Gold or Silver advanced driving certificate (or be prepared to obtain), this must be renewed every 3 years.
Hold a current Disclosure and Barring Service (Enhanced) certificate including both child and adult barring lists (or be prepared to obtain).
Minimum, 2 years driver training experience.
DVSA Fleet Registered.
Be a Driving and Vehicle Standards Agency (DVSA) Approved Driving Instructor (ADI) at a minimum grade B level.

Role profile:

Please read the full DriveSafe Practical Trainer Role Profile before applying to ensure you meet all the essential criteria.

If you meet the criteria above, please email us to register your interest and we'll contact you next time we're recruiting:

Email: trainers@drivesafe.org.uk