Current opportunities:

  • DriveSafe Business / Customer Support Officer
  • DriveSafe self-employed Theory Trainer
  • DriveSafe self-employed practical On-Road Trainer (ADIs)

DriveSafe Business / Customer Support Officer

Are you passionate about delivering outstanding Customer Service? Are you seeking a new opportunity where you can apply your analytical, customer service and conflict resolution skills to contribute to helping make the roads of Greater Manchester safer?

DriveSafe is a key partner of Safer Roads Greater Manchester, a multi-agency partnership committed to reducing the numbers of fatalities and injuries on Greater Manchester's roads, by changing driver attitudes and behaviour. We are responsible for delivering the National Driver Offender Retraining Scheme (such as Speed Awareness Courses) on behalf of Greater Manchester Police.

This is a busy and exciting time for DriveSafe as our online and venue driver retraining courses develop and expand. This opportunity will allow you to be involved in creating a permanent change to how we support our clients and help shape the future of DriveSafe and the delivery of our courses.

As a Drive Safe Customer Support Officer, you will form part of the DriveSafe team and be provided with ongoing internal training such as a detailed structured induction and one-to-one coaching by experienced colleagues. You will be part of a busy dynamic team with a varied skill set, undertaking a wide range of administrative duties including using multiple systems to process course bookings and queries from our clients over the phone and online, processing payments for the courses and weekly financial reconciliation. You will use your data analysis skills, arrange course venues and liaise with our stakeholders both internally and externally. You will be responsible for confirming course attendance on the Police National Database and reviewing records for course offers in line with our policies and procedures.

You will have experience of using multiple software systems simultaneously and be able to use Excel to analyse data and provide solutions. You will also have experience of engaging and communicating with clients with a range of requirements and have excellent verbal and written communication skills, with experience of dealing with interactions with the public which may at times be challenging. You will have knowledge of online digital conferencing platforms (i.e. Zoom) and be able to relay instructions, offering technical support to our clients and Trainers allowing them to access the DriveSafe online courses using a range of devices. You’ll also have knowledge of GDPR to be able to process our client data correctly. You will be educated to GCSE level or equivalent.

You will be required to work flexibly (37 hours per week between 7:30am and 7:00pm Monday to Friday) and on-call approximately one Saturday every three months, on a rota basis.

If you believe you have the skills and experience required, we’d really like to hear from you. When completing your application, please ensure that you provide clear examples against the essential criteria, all appointments will be based on merit.

Apply online


DriveSafe self-employed Theory Trainer opportunity

Are you passionate about delivering outstanding training courses to drivers? Do you have excellent interpersonal skills with an ability to relate to a broad spectrum of the general public, both face-to-face and via online meeting platforms? Do you want to be part of a dynamic team helping to make the roads of Greater Manchester and beyond safer?

The opportunity:
DriveSafe is a key partner of Safer Roads Greater Manchester, a multi-agency partnership committed to reducing the numbers of fatalities and injuries on Greater Manchester's roads, by changing driver attitudes and behaviour. We are responsible for delivering the National Driver Offender Retraining Scheme on behalf of Greater Manchester Police.

As a self-employed Trainer you will undertake a challenging and varied role in providing training to the public across a variety of areas in order to deliver a comprehensive service to DriveSafe.

You would be required to deliver nationally accredited courses (for example the National Speed Awareness Course) at any of DriveSafe’s physical venues across Greater Manchester, as well as at home using your own IT equipment to deliver online courses via a digital platform.

What we’re looking for:
At DriveSafe we are always looking for suitable self-employed Trainers who are prepared to perform and achieve excellent standards to ensure our clients receive the best possible experience through a professional delivery.

You’ll receive full training and will be entitled to claim a fixed fee (currently £24.31 - £30.00 per hour). Depending upon your availability and client demand, a variable number of hours (typically 12-30 hours per week) will be offered on a month-by-month basis.

We are looking to recruit Trainers who are able to deliver both our online and classroom courses (i.e. you must be willing to travel to any of our Greater Manchester course venues).

Person specification:
- Possess an extensive knowledge of the Highway Code.
- Understand the theories underlying behavioural change techniques and how these are expressed through course design.
- Possession of a wide ranging knowledge of driver training is essential.
- Ability to communicate clearly, accurately and in plain language, both verbally and in writing.
- At least one year’s experience of delivering learning or training in a one-to-one and group settings.
- The ability to explore different driving scenarios with experienced drivers.
- Skills to challenge attitudes constructively.
- Skills to encourage individuals and groups to participate fully in courses.
- A proven ability to apply IT skills, including data entry.
- Experience of a working environment where administration skills were essential.
- Effectively deliver presentations accurately as specified in the course manual and demonstrate excellent group facilitation skills.
- Licenced by UK Road Offender Education (UKROEd) to deliver National Driver Offender Retraining Scheme (NDORS) course(s) or prepared to attend and pass the 2-day NDORS training course and comply with UKROEd licence requirements.
- Hold a full UK driving licence.
- A nationally recognised qualification in delivering training or an accreditation in delivering behavioural programmes for adults. e.g. PTTLS Level 4 or equivalent (or be prepared to obtain).
- Hold RoSPA Gold or Silver advanced driving certificate (or be prepared to obtain) - this must be renewed every 3 years.
- Hold a current Disclosure and Barring Service (Enhanced) certificate, including both child and adult barring lists (or be prepared to obtain).

If you meet the criteria above, please email us to register your interest and we'll contact you when we're next recruiting:

Email: trainers@drivesafe.org.uk


DriveSafe self-employed practical on-road Trainer opportunity

Are you an Approved Driving Instructor (ADI)? Do you have coaching experience to deliver our suite of NDORS courses, fleet courses, minibus and taxi assessments? Do you have excellent interpersonal skills with an ability to relate to a broad spectrum of the general public? Do you want to be part of a dynamic team helping to make the roads of Greater Manchester and beyond safer?

The opportunity:
DriveSafe is a key partner of Safer Roads Greater Manchester, a multi-agency partnership committed to reducing the numbers of fatalities and injuries on Greater Manchester's roads, by changing driver attitudes and behaviour. We are responsible for delivering the National Driver Offender Retraining Scheme on behalf of Greater Manchester Police.

We’re looking for Approved Driving Instructors (ADI) who are passionate about delivering outstanding training courses to drivers. As a self-employed Trainer you will undertake a challenging and varied role in providing training to the public across a variety of areas in order to deliver a comprehensive service to DriveSafe.

You would be required to deliver nationally accredited courses at any of DriveSafe’s physical venues across Greater Manchester. The successful applicants must have: Professional Indemnity and liability insurance (DIA or MSA membership) or equivalent; internet, email access and a printer. In addition, Practical Trainers must be able to supply a training car.

What we’re looking for:
At DriveSafe we are always looking for suitable self-employed Trainers who are prepared to perform and achieve excellent standards to ensure our clients receive the best possible experience through a professional delivery.

You’ll receive full training and will be entitled to claim a fixed fee (currently £30.00 per hour). Depending upon your availability and client demand a variable number of hours (typically two or three days per month) which will be offered on a month-by-month basis.

Person specification:
- Possess an extensive knowledge of the Highway Code.
- Understand the theories underlying behavioural change techniques and how these are expressed through course design.
- Possession of a wide ranging knowledge of driver training and coaching.
- Ability to communicate clearly, accurately and in plain language, both verbally and in writing.
- Skills to relate to clients in one-to one and group settings. The ability to explore different driving scenarios with experienced drivers.
- Skills to challenge attitudes constructively.
- Skills to encourage clients to participate fully in courses.
- A proven ability to apply IT skills, including data entry.
- Evidence of prior experience delivering training to qualified drivers.
- Licenced by UKROEd to deliver NDORS course(s) or prepared to attend and pass the 2-day NDORS training course.
- Hold a full UK driving licence.
- Hold RoSPA Gold or Silver advanced driving certificate (or be prepared to obtain), this must be renewed every 3 years.
- Hold a current Disclosure and Barring Service (Enhanced) certificate including both child and adult barring lists (or be prepared to obtain).
- Minimum, 2 years driver training experience.
- DVSA Fleet Registered.
- Be a Driving and Vehicle Standards Agency (DVSA) Approved Driving Instructor (ADI) at a minimum grade B level.

If you meet the criteria above, please email us to register your interest and we'll contact you soon:

Email: trainers@drivesafe.org.uk


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