Transport for Greater Manchester (TfGM) is committed to protecting your personal data and being open and transparent about how we use it.
If you are unhappy with how we have handled your personal data, you have the right to raise a data protection complaint with us.
What is a data protection complaint?
A data protection complaint is a concern about how TfGM has handled your personal data. This may include concerns about:
- How your personal data has been collected or used.
- The accuracy of the information we hold about you.
- How long we have kept your information.
- How securely your data has been handled.
- How we have responded to a data protection rights request (such as a subject access request).
- Any other concern about our compliance with data protection law.
How to make a data protection complaint
You can raise a data protection complaint with TfGM by contacting our Information and Data Governance Team:
By email at Data.protection@tfgm.com
Or, by post at:
Information and Data Governance Team
Transport for Greater Manchester
2 Piccadilly Place
Manchester
M1 3BG
To help us deal with your complaint as quickly as possible, please include:
- Your name and contact details.
- A clear description of your concern.
- Any relevant reference numbers (if you have them).
If someone is acting on your behalf, please let us know.
What happens after you contact us
We will acknowledge your complaint within 30 days of receiving it. Your complaint will be considered by TfGM’s Information and Data Governance Team, with oversight from the Data Protection Officer (DPO).
We will review the issues you have raised and make any necessary enquiries to investigate your complaint. We may need to contact partner organisations as part of this step. We will contact you if we need further information.
We will provide you with a written response within one calendar month of receipt of your request, explaining what we have found, any action we have taken or will take, and the reasons for our decision
If you are not satisfied with our response, you can raise your concerns with the Information Commissioner’s Office (ICO).
Other complaints procedures
Depending on the nature of your concern, a different complaints process may apply:
- If your complaint is about the standard of a TfGM service (not data protection), please use TfGM’s service complaints procedure.
- If you are unsure which process applies, you can contact us using the details above and we will advise you.
This data protection complaints procedure sits alongside TfGM’s wider complaints arrangements and does not affect your statutory rights.