How do I renew my travel pass?

If you lose your igo card

There is a £10 administration cost for the replacement of a lost, damaged or stolen igo card.

To order a replacement card you can:

Call us on 0161 244 1000 to make a card payment (7am to 8pm Monday to Friday and 8am to 8pm at weekends and public holidays).
Visit an information and ticket office (Travelshop) to order and pay for a replacement pass.

You must pay the full fare on buses until your replacement igo arrives.

When you're too old for your igo card

You can only use the igo card up to the 31 August after your 16th birthday, before it expires, you can apply for an Our Pass.

Renew your pass

Contact your local council about the new pass when the old one runs out at the end of the school year.

If you lose your pass

It costs £5 to replace your pass. Just let us know and we will organise a replacement pass for you.

If you lose your pass download a replacement pass form.

Renew your permit

You can apply for a permit for the new academic year from mid-August. See 'apply for a permit' on our dedicated Scholar's permit page.

If you lose your permit

It costs £5 for a replacement permit. See 'apply for a permit' on our dedicated Scholar's permit page.

It is important that you take care of your card as there is a £10 charge for the replacement of a lost, stolen, or damaged Bee Card photocard.

To order a replacement pass you should call us on 0161 244 1000 to make a card payment (7am to 8pm Monday to Friday and 8am to 8pm at weekends).

You must pay the full fare on buses until your replacement photocard arrives.

Renewing your pass

We’ll let you know that your pass is due to expire eight weeks in advance.

You will need to complete a renewal application and send back to us. Please be aware it can take up to six weeks for us to process your application from the date we receive it back.

If you have changed your appearance since your last pass was issued, then please include an up-to-date passport sized photograph.

If you change address, then please let us know. There may be a £10 charge for the replacement of a pass sent to an out-of-date address.

Replace your pass

There is a £10 administration cost for the replacement of a lost, damaged or stolen concessionary pass.

To order a replacement pass you can:

Call us on 0161 244 1000 to make a card payment (7am to 8pm Monday to Friday and 8am to 8pm at weekends and public holidays).
Visit an information and ticket office (Travelshop) to order and pay for a replacement pass.

Renew your pass

If you use your card often then we will send you a new one two weeks before your travel pass runs out.

If you have not used your pass in the last 12 months, you will not be issued a new card and will need to contact us to request a new card after it’s expired.

If you need a pass, please call our Concessionary Travel team on 0161 244 1000.

Please note: when using your pass, you must touch-in on buses and use the validators to touch-in and out on Metrolink or when using the trains.

If you don’t then your card will show as inactive.

Updating your address

You need to let us know if you change your address. There may be a £10 charge if a card is sent to an old address.

If you feel your appearance has changed since your last renewal, please send us a new photo. This can be done via post or can also be emailed to us

If you no longer need your pass or have any other questions please call our Concessionary Travel team on 0161 244 1000.

If you need a replacement pass

It costs £10 to replace a lost, damaged or stolen pass. To order a replacement pass you can:

Call us on 0161 244 1000 to make a card payment (7am to 8pm Monday to Friday and 8am to 8pm at weekends).
Visit an information and ticket office (Travelshop) to order and pay for a replacement pass.