How long will it take to receive my travel pass?

You need to apply for a pass from your local council, not from us.

If you apply for your permit at an information and ticket office, you can usually get the pass immediately.

They may be busy, so your card could take up to five working days.

It can take up to 6 weeks from the date we receive your application form to get your pass.

Your pass will be sent to you in the post within 10 working days of you sending in your application form.

Has your pass taken longer than 6 weeks to arrive?

If you've waited over 6 weeks for your travel pass then please get in touch with our customer services team.