Introduction

TfGM is committed to informing you about how we handle your personal information and to ensuring that we have the required measures in place to ensure that it is used responsibly and protected from unauthorised access, theft, or misuse.

Thank you for taking the time to complete this survey; we appreciate you sharing your cycling, walking or wheeling experiences at this location. Your responses will assist us in better understanding cycling and walking in Greater Manchester, as well as informing future decisions on how we provide for cycling and walking.

TfGM is the data controller for the personal data gathered from this Active Travel survey, which means that they will determine the purpose and means of processing your personal data, with AECOM and SNAP as a data processors, only processing your personal data on TfGM's behalf.  Before submitting your response, you may find additional information about how TfGM process your personal information and your rights on the link here: https://tfgm.com/privacy-policy.

Your participation in the survey is fully voluntary, so you are free to discontinue at any time. Your responses will not be received until you click submit on the last page.

The survey should take no longer than 10 minutes to fill in.

At the end of the survey you will be given the opportunity to enter a prize draw with the chance to win £50 of high street gift vouchers.


What information do we collect and why?

The survey will ask you questions to evaluate the effect of active travel investment and its benefits to the people of Greater Manchester. The personal information we process and collect will be provided to us directly by yourself. Whilst it is not compulsory some personal data may be collected in the process of this survey. Personal data that may be collected includes:

  • Age Groups

  • Gender

  • mobile phone number

  • email address

  • Location information / geocode

  • employment status

  • household income

  • Postcode of start/end location

We may also collect some special category personal data within the survey. Special category data is data that is deemed more sensitive. For the purpose of this survey we may collect the following special category data:

  • Health information i.e. disability

  • Racial or ethnic group information

We ask for this data to understand how representative the survey sample is, understand which demographic groups are benefiting from the investment, and to analyse differences in responses based on demographic characteristics and ensure there is equality of opportunities and treatment.

You do not have to answer the questions on personal data if you do not want to.

Data collected from this survey will be aggregated, so you will not be identified.


How do we keep your information safe?

TfGM is committed to the security of the information we collect, and we use reasonable measures to prevent unauthorised access to that information.  We are required to demonstrate that our solutions meet the required levels of personal, procedural, policy, data and technical security. We will only process personal information for the purposes it has been collected or subsequently authorised. 

TfGM uses SNAP to host the online survey. SNAP is an ISO27001-accredited survey platform that demonstrates a high level of compliance with the required data security standards.

All electronic survey data will be encrypted and protected by a secure password. Only TfGM staff with a need-to-know basis have access to your data.


How long is the information kept for?

TfGM will retain your data for seven years, or as long as required for legal reasons.


Lawful basis for processing your information

The lawful basis for TfGM collecting this information is:

Article 6 1(e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

And for the more sensitive data:

Article 9 2(g) processing is necessary for reasons of substantial public interest.

If you have provided your contact details to be entered into the prize draw, we rely on your consent to process this data. You can withdraw your consent at any time. Prize contact details will be erased three months after the prize has been awarded.


Who we will share your information with?

This information may be shared with our data processing partner AECOM and SNAP in order for them to provide hosting services to us. More information about how AECOM processes your personal information can be found in their privacy notice, which can be found here: Privacy Policy (aecom.com) and for SNAP here: https://www.snapsurveys.com/survey-software/privacy-policy-uk/  


Your rights as a data subject (any individual person who can be identified)

The UK GDPR gives you the following rights over your information:

  • Your right to get copies of your information

You have the right to ask for a copy of any information about you that is used.

  • Your right to get your information corrected

You have the right to ask for any information held about you that you think is inaccurate to be changed.

  • Your right to limit how your information is used

You have the right to ask for the use of any information held about you to be restricted. For example, you can ask this where you think the information TfGM is using is inaccurate.

  • Your right to object to your information being used

You can ask for any information held about you not to be used. This is not an absolute right and TfGM may need to continue to use your information. We will tell you why if this is the case.

  • Your right to get your information deleted

You can ask for any information held about you to be deleted. This is not an absolute right and TfGM may need to continue to use your information. We will tell you why if this is the case.

To find out what information we hold about you, you need to make a Subject Access Request.  If you wish to exercise any of your information rights including making a Subject Access Request, please contact us on data.protection@tfgm.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO's address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk