Introduction 

Transport for Greater Manchester (TfGM) is committed to making sure that we tell you about the ways in which we use your personal information and that we have the right controls in place to make sure it is used responsibly and kept safe from inappropriate access, theft, or misuse.  

Dogs on Trams

Transport for Greater Manchester, in partnership with tram operator Keolis Amey Metrolink, and the Greater Manchester Combined Authority, are running a trial allowing pet dogs onto trams for the first time.  

The trial pilot starts on Monday 1st August and will run for three months. 

To help us decide if this trial pilot should be extended or made permanent it's important that we hear views and experiences on the trial - whether you travel with a dog or not, so we are asking people to let us know your thoughts before the pilot ends on 31st October.   

This notice explains how we will use your information and tells you about your privacy rights and how the law protects you. For further information about our core data protection obligations and commitments please see TfGM's primary privacy notice: https://tfgm.com/privacy-policy 

What information do we collect and why? 

The survey will ask you questions in relation to the dogs on trams pilot to understand your views. The personal information we process and collect will be provided to us directly by yourself. Whilst it is not compulsory some personal data may be collected in the process of this consultation. Personal data that may be collected includes: 

  • Age Groups  

  • Postcode 

  • Gender 

We may also collect some special category personal data within the consultation/engagement activity. Special category data is data that is deemed more sensitive. For the purpose of this consultation/engagement activity we may collect the following special category data: 

  • Physical or mental health information 

  • Racial or ethnic group information 

  • Religious believes or similar 

We ask for this data so that we can check the impact of the proposals on different demographic groups and to show we reach a proportionate amount of the community. 

You do not have to answer the questions on personal data if you do not want to.  

Data collected from this consultation/engagement activity will be aggregated, so you will not be identified.  

How do we keep your information safe?

TfGM is committed to the security of the information we collect, and we use reasonable measures to prevent unauthorised access to that information.  We are required to demonstrate that our solutions meet the required levels of personal, procedural, policy, data and technical security. We will only process personal information for the purposes it has been collected or subsequently authorised.   

TfGM uses SNAP Surveys to host the online survey. SNAP Surveys is an ISO27001-accredited survey platform that demonstrates a high level of compliance with the required data security standards. 

All electronic consultation data will be encrypted and protected by a secure password. Only TfGM staff with a need to know basis have access to your data. 

All information relating to engagement activity and photographs/videos will be saved securely on TfGM's server. 

How long is the information kept for? 

TfGM will retain your data for two years, or as long as required for legal reasons.  

Lawful basis for processing your information

The lawful basis for TfGM collecting this information is: 

Article 6 1(e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller. 

And for the more sensitive data: 

Article 9 2(g) processing is necessary for reasons of substantial public interest.

Who we will share your information with?

TfGM will only use the information gathered during this consultation/engagement activity for the purposes for which it was gathered. This information may be shared with SNAP in order for them to provide hosting services to us. More information about how SNAP processes your personal information can be found in their privacy notice, which can be found here:
https://www.snapsurveys.com/survey-software/privacy-policy-uk/  

Your rights as a data subject (any individual person who can be identified) 

The GDPR gives you the following rights over your information: 

  • Your right to get copies of your information 

You have the right to ask for a copy of any information about you that is used.  

  • Your right to get your information corrected 

You have the right to ask for any information held about you that you think is inaccurate to be changed.  

  • Your right to limit how your information is used 

You have the right to ask for the use of any information held about you to be restricted. For example, you can ask this where you think the information TfGM is using is inaccurate.  

  • Your right to object to your information being used 

You can ask for any information held about you not to be used. This is not an absolute right and TfGM may need to continue to use your information. We will tell you why if this is the case.  

  • Your right to get your information deleted 

You can ask for any information held about you to be deleted. This is not an absolute right and TfGM may need to continue to use your information. We will tell you why if this is the case. 

To find out what information we hold about you, you need to make a Subject Access Request.  If you wish to exercise any of your information rights including making a Subject Access Request, please contact us on data.protection@tfgm.com. 

You can also complain to the ICO if you are unhappy with how we have used your data. 

The ICO's address: 

Information Commissioner's Office 

Wycliffe House 

Water Lane 

Wilmslow 

Cheshire 

SK9 5AF 

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk