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Who we are

Transport for Greater Manchester is committed to making sure that we tell you about the ways in which we use your personal information and that we have the right controls in place to make sure it is used responsibly and kept safe from inappropriate access, theft, or misuse.

This notice explains how we use your information and tells you about your privacy rights and how to law protects you.

Summary of the use of personal data for consultation and surveys

The Partnerships, Engagement and Inclusion team uses feedback surveys to understand the views of those who have participated in engagement activity, such as events like Big Active Conversation, or workshops, such as the ones held to support our White Ribbon accreditation. The feedback helps the team to identify what participants enjoyed about the session, what went well, and what participants felt they were able to contribute, as well as helping us to discover what aspects of delivery can be enhanced. We collect data to be able to contact participants about future engagement opportunities, providing they have given their consent for us to do so.

What information we will collect from you (the purpose and legal basis for processing information)

In relation to personal data we may collect the following:

  • Name
  • Contact details
  • Age groups
  • Job role/Organisation details
  • In relation to special category data we may collect the following:
  • Physical or mental health information

  • Racial or ethnic group information
  • Religious believes or similar
  • Sexual life/orientation
  • We process personal information as the law requires us to, or as it’s needed to perform a public function.

For personal data captured on our surveys and consultations we may use:

  • Article 6(1)(a) consent: the individual gives clear consent for us to process their personal data for this specific purpose.
  • Article (6)(1)(e) public task: the processing is necessary for the performance of a task carried out in the public interest.

We will ask for your consent in order for our team to contact you in relation to further surveys and consultations you may wish to know about.

For special category data we may use:

  • Article 9(2)(a) the individual has given explicit consent to the processing of those personal data for one or more specified purposes”.
  • Article 9(2)(g) processing is necessary for reasons of substantial public interest

How we ensure the security of your data

We are committed to keeping your information safe and protected from accidental loss or alteration, inappropriate access, misuse or theft.

As well as technical, physical and organisational controls, we recognise that a well-trained, informed, and security alert workforce minimises privacy risks from human error and/or threats from malicious actors.

We require our service providers to implement appropriate industry standard security measures, and only allow them to process your personal information for specified purposes as written in our contracts with them.

Information retention

TfGM will only keep your personal information for as long as the law specifies. Where the law doesn't tell us this, we'll decide how long we need to keep your personal information to meet our business needs.

TfGM will advise on each individual survey/consultation how long the data will be kept for and the reasons for it.

Transferring data

For survey’s and consultations conducted by TfGM, personal data will not be transferred out of the UK/EU.

Where personal data is transferred outside of the UK/EU TfGM will only do so under certain circumstances including:

  • With your consent
  • If we have a lawful reason or legitimate interest to do so
  • If we use service providers or contractors that are outside of the EU.

In these circumstances TfGM will provide further explanations and continue to make sure that the personal data is protected in the same way as it would be if data was remaining in the UK/EU.

At all times TfGM will comply with UK privacy laws.

Data sharing

There may be occasions where TfGM will share information with third parties.

Where information may be shared TfGM will only do so if they have a lawful basis to do so and inform individuals who that information will be shared with, what information will be shared, the purpose of the sharing, and the security measures around the sharing.

We may also pass your information to other people and organisations providing a service on our behalf. These providers are legally obliged to keep your details securely and use them only to provide the service to you in accordance with our instructions.

What rights do individuals have?

TfGM must comply with the General Data Protection Regulations (GDPR) and the Data Protection Act 2018.

Under data protection law, your rights include:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
  • Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact us at:

  • Email:
  • Post: Data Protection Officer, Transport for Greater Manchester, 2 Piccadilly -Place, Manchester, M1 3BG

Should we use consent as a lawful basis and you wish to revoke your consent please contact us at:

  • Partnerships, Engagement and Inclusion team email:
  • Post: Partnerships, Engagement and Inclusion, Transport for Greater Manchester, 2 Piccadilly Place, Manchester, M1 3BG

How can I make a complaint?

If you are not satisfied with how TfGM is using the information we hold about you please contact our Data Protection Officer by emailing

If you are still not satisfied with the TfGM’s response to any request to exercise your individual rights or if you believe that TfGM is not processing your personal data in accordance with the law, you can contact the Information Commissioners’ Office:

  • Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
  • Telephone: 0303 123 1113