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Who we are

Transport for Greater Manchester is committed to making sure that we tell you about the ways in which we use your personal information and that we have the right controls in place to make sure it is used responsibly and kept safe from inappropriate access, theft, or misuse.

This notice explains how we use your information and tells you about your privacy rights and how to law protects you.

Summary of the use of personal data for consultation and surveys

TfGM wants to understand your walking, wheeling or cycling experiences at this location. The findings for this survey will help us to understand where future improvements can be made for walking, wheeling and cycling.

TfGM is the Data Controller for personal information collected in the survey. This means that we decide how your personal data is processed and for what purposes.

What information we will collect from you (the purpose and legal basis for processing information)

The survey will collect details of the journey you were making at the time of being handed the flyer and will also ask for your demographic details. This is to allow us to analyse whether certain demographical characteristics are common for the same views.

Demographic questions are optional and include:

  • Age
  • Gender
  • Health and disability
  • Ethnicity
  • Home postcode
  • Employment status
  • Postcode of start/end location

There is also a prize draw incentive for completing this survey. If you wish to take part, the survey will also ask for your contact information. For further information about how we handle personal data for competitions, please see our Competitions and Prize Draw Privacy Notice. Find out more.

We process personal information as the law requires us to, or as it’s needed to perform a public function.

For personal data captured on our surveys and consultations we may use:

  • Article (6)(1)(e) public task: the processing is necessary for the performance of a task carried out in the public interest.

For special category data we may use:

  • Article 9(2)(g) processing is necessary for reasons of substantial public interest.

This online survey can be accessed via a link from the TfGM website or via a QR code. Details of how to complete are provided on flyers, distributed to individuals. Survey data is collected via SNAP Survey software. SNAP Surveys is ISO 27001 certified. More information can be found here:

How we ensure the security of your data

We are committed to keeping your information safe and protected from accidental loss or alteration, inappropriate access, misuse or theft.

As well as technical, physical and organisational controls, we recognise that a well-trained, informed, and security alert workforce minimises privacy risks from human error and/or threats from malicious actors.

We require our service providers to implement appropriate industry standard security measures, and only allow them to process your personal information for specified purposes as written in our contracts with them.

Information retention

Contact details collected for the prize draws will be deleted once all winners have been notified and contacted. TfGM will retain the survey data for as long as it’s considered useful for the research objectives.

Transferring data

For survey’s and consultations conducted by TfGM, personal data will not be transferred out of the UK/EU.

Where personal data is transferred outside of the UK/EU TfGM will only do so under certain circumstances including:

  • With your consent
  • If we have a lawful reason or legitimate interest to do so
  • If we use service providers or contractors that are outside of the EU.

In these circumstances TfGM will provide further explanations and continue to make sure that the personal data is protected in the same way as it would be if data was remaining in the UK/EU.

At all times TfGM will comply with UK privacy laws.

Data sharing

There may be occasions where TfGM will share information with third parties.

Where information may be shared TfGM will only do so if they have a lawful basis to do so and inform individuals who that information will be shared with, what information will be shared, the purpose of the sharing, and the security measures around the sharing.

We may also pass your information to other people and organisations providing a service on our behalf. These providers are legally obliged to keep your details securely and use them only to provide the service to you in accordance with our instructions.

What rights do individuals have?

TfGM must comply with the General Data Protection Regulations (GDPR) and the Data Protection Act 2018.

Under data protection law, your rights include:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
  • Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact us at:

  • Email:
  • Post: Data Protection Officer, Transport for Greater Manchester, 2 Piccadilly Place, Manchester, M1 3BG

How can I make a complaint?

If you are not satisfied with how TfGM is using the information we hold about you please contact our Data Protection Officer by emailing

If you are still not satisfied with the TfGM’s response to any request to exercise your individual rights or if you believe that TfGM is not processing your personal data in accordance with the law, you can contact the Information Commissioners’ Office:

  • Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
  • Telephone: 0303 123 1113