White Ribbon engagement feedback survey privacy notice

Who we are

Transport for Greater Manchester (TfGM) is committed to making sure that we tell you about the ways in which we use your personal information and that we have the right controls in place to make sure it is used responsibly and kept safe from inappropriate access, theft, or misuse.

On 25 November 2021 TfGM announced their White Ribbon Accreditation status, signifying their commitment to ending gender-based violence. The accreditation highlights TfGM’s ambition to deliver a transport network which is truly inclusive, addresses inequality and supports the Greater Manchester Strategy vision to make Greater Manchester one of the best places in the world for people to grow up, get on and grow old.

As an accredited organisation TfGM have committed to developing and delivering a three-year action plan that contributes to culture change and promotes gender equality to support safe travel for all.

To help inform the action plan, TfGM hosted a series of engagement workshops that explored the practical steps we can take to enable everyone to create an environment that encourages feelings of safety on public transport and in our streets.

To help inform the design of the future engagement activities of this nature we’ve created an online feedback survey. The online feedback survey will be hosted in Microsoft Forms. The survey will assess what improvements need to be made for engagement workshops. The survey will also ask a range of demographic questions. We ask for this data so that we can check how different people will be affected by our strategies and policies and ensure we hear from people of all backgrounds.

This notice explains how we will use your information and tells you about your privacy rights and how the law protects you.

For further information about our core data protection obligations and commitments please see TfGM’s primary privacy notice.

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What information do we collect and why?

The feedback survey will ask you questions in relation to the A Safer Transport Network Workshop to understand your views and opinions on the session. The personal information we process and collect will be provided to us directly by yourself. Whilst it is not compulsory some personal data may be collected in the process of this consultation. Personal data that may be collected includes:

• Age groups
• Gender
• Job role/Organisation details

We may use your personal details to keep you informed on the development of our integrated travel system and active travel plans. We may also use your details to contact you if you are willing to take part in further research/consultation activity.

We may also collect some special category personal data within the consultation/engagement activity. Special category data is data that is deemed more sensitive. For the purpose of this consultation/engagement activity we may collect the following special category data:

• Physical or mental health information
• Racial or ethnic group information
• Religious believes or similar
• Sexual life/orientation

We ask for this data so that we can check how different people will be affected by our strategies and policies, and we also want to make sure we hear from people from all of Greater Manchester’s diverse backgrounds.

You do not have to answer the questions on personal data if you do not want to.

Data collected from this consultation/engagement activity will be aggregated, so you will not be identified.

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How do we keep your information safe?

TfGM is committed to the security of the information we collect, and we use reasonable measures to prevent unauthorised access to that information. We are required to demonstrate that our solutions meet the required levels of personal, procedural, policy, data and technical security. We will only process personal information for the purposes it has been collected or subsequently authorised.

The online survey is hosted by TfGM using Microsoft Forms. Microsoft Forms is a survey platform which has the highest standards of data security achieving ISO27001 accreditation.

All electronic consultation information will be encrypted with a secure password. TfGM will restrict access to your personal information.

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How long is the information kept for?

Your information will only be kept for as long as necessary.

TfGM will retain your data for two years, or as long as required if there are any legal challenges to the consultation.

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Lawful basis for processing your information

Those who choose to respond to the consultation or partake in engagement activity are doing so with explicit consent.

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Who we will share your information with?

The information collected as part of this consultation/engagement activity will only be used by TfGM. Your personal data will not be shared with any other third parties.

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Sending your data overseas

Your personal data will not be sent overseas.

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Automated decisions making

We will not use your data for any automated decision making.

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Your rights as a data subject (any individual person who can be identified)

The GDPR gives you the following rights over your information:

• Your right to get copies of your information
  You have the right to ask for a copy of any information about you that is used.

• Your right to get your information corrected
  You have the right to ask for any information held about you that you think is inaccurate to be changed.

• Your right to limit how your information is used
  You have the right to ask for the use of any information held about you to be restricted. For example, you can ask this where you think the information TfGM is using is inaccurate.

• Your right to object to your information being used
  You can ask for any information held about you not to be used. This is not an absolute right and TfGM may need to continue to use your information. We will tell you why if this is the case.

• Your right to get your information deleted
  You can ask for any information held about you to be deleted. This is not an absolute right and TfGM may need to continue to use your information. We will tell you why if this is the case.

To find out what information we hold about you, you need to make a Subject Access Request. If you wish to exercise any of your information rights including making a Subject Access Request, please contact us on data.protection@tfgm.com.

If you are not satisfied with the response from us, you can complain to the Information Commissioner’s Office. For further details on this and your information rights please visit the Information Commissioner’s Website.

The TFGM will only be able to comply with your rights in relation to the information they have collected.

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How you can make a complaint

If you are not satisfied with how the TFGM is using the information we hold about you please contact our Data Protection Officer by emailing: data.protection@tfgm.com

If you are not satisfied with the response from us, you can complain to the Information Commissioner’s Office. For further details on this and your information rights please visit the Information Commissioner’s Website.

Further information about data privacy and your rights under the General Data Protection Regulation (the “GDPR”) can be found at the ICO website: www.ico.org.uk/for-the-public.

Further details of how TfGM process your data and how you can exercise your rights are available at www.tfgm.com/privacy-policy.

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