Before contacting us, you can find lots of information online, including:
-
Find tickets and passes to suit you, apply for a pass or renew an existing pass
-
Find station information, live departures and timetable information by searching for a rail station (e.g. Manchester Victoria rail station)
-
View a touch-friendly rail network map
-
View the current status of the rail network for Greater Manchester operators, along with details of any disruptions
-
View more information about buses, trains and trams such as how to buy tickets, lost property, travelling safely, or free Wi-Fi
If you still can't find what you want:
Train times and tickets
Comments or question about a train service
Contact the train company:
Avanti West Coast
- Website: avantiwestcoast.co.uk/
- Email: customer.resolutions@avantiwestcoast.co.uk
- Phone: 0345 528 0253
- Textphone: 08000158124
- Postal Address:
FREEPOST
Victoria Square House
Victoria Square
Birmingham
B2 4DN
CrossCountry
- Website: crosscountrytrains.co.uk
- Email: customer.relations@crosscountrytrains.co.uk
- Phone: 0344 736 9123
- Postal Address:
CrossCountry Trains Limited,
FREEPOST RRXU-HUEC-GLLY,
Cannon House,
18 The Priory Queensway,
Birmingham,
B4 6BS
East Midlands Railway
- Website: eastmidlandsrailway.co.uk
- Email: contact@eastmidlandsrailway.co.uk
- Phone: 03457 125 678
- Postal Address:
Customer Service Centre
East Midlands Railway
Hudson Way, Pride Park
Derby DE24 8HS
Northern
- Website: northernrailway.co.uk
- Email: enquiries@northernrailway.co.uk
- Phone: 0800 200 6060
Transpennine Express
- Website: tpexpress.co.uk
- Email: tpecustomer.relations@firstgroup.com
- Phone: 0345 600 1671
- Postal Address:
7th Floor,
Bridgewater House,
60 Whitworth Street,
Manchester,
M1 6LT
Transport for Wales
- Website: https://tfwrail.wales/contact-us
- Email: customer.relations@tfwrail.wales
- Phone: 0333 321 1202
- Postal Address:
St Mary's House,
47 Penarth Road,
Cardiff,
CF10 5DJ
For comments or questions about about a station please contact the station.
- Find the station

Greater Manchester is in National Lockdown
If you need to travel, read the latest guidance to help keep everyone safe

Doing buses differently
GMCA has considered the impact of Covid-19 on its proposals for the future of your buses.

Add tram and train renewal
Please don't travel to renew. Special arrangements are in place.

Metrolink customers
love contactless
It’s the safe, easy way and we cap what you pay.
See journeys and get receipts online.

Greater Manchester is in National Lockdown
If you need to travel, read the latest guidance to help keep everyone safe

Add tram and train renewal
Please don't travel to renew. Special arrangements are in place.

Doing buses differently
GMCA has considered the impact of Covid-19 on its proposals for the future of your buses.

Metrolink customers
love contactless
It’s the safe, easy way and we cap what you pay.
See journeys and get receipts online.