Train travel - contact us

Before contacting us, you can find lots of information online, including:

• Find tickets and passes to suit you, apply for a pass or renew an existing pass

• Find station information, live departures and timetable information by searching for a rail station (e.g. Manchester Victoria rail station)

• View a touch-friendly rail network map

• View the current status of the rail network for Greater Manchester operators, along with details of any disruptions

• View more information about buses, trains and trams such as how to buy tickets, lost property, travelling safely, or free Wi-Fi

If you still can't find what you want:

Train times and tickets

• National Rail Enquiries

Comments or question about a train service

Contact the train company:

Avanti West Coast

• Website: avantiwestcoast.co.uk/
• Email: customer.resolutions@avantiwestcoast.co.uk
• Phone: 0345 528 0253
• Textphone: 08000158124
• Postal Address:
  FREEPOST
  Victoria Square House
  Victoria Square
  Birmingham
  B2 4DN

CrossCountry

• Website: crosscountrytrains.co.uk
• Email: customer.relations@crosscountrytrains.co.uk
• Phone: 0344 736 9123
• Postal Address:
  CrossCountry Trains Limited,
  FREEPOST RRXU-HUEC-GLLY,
  Cannon House,
  18 The Priory Queensway,
  Birmingham,
  B4 6BS

East Midlands Railway

• Website: eastmidlandsrailway.co.uk
• Email: contact@eastmidlandsrailway.co.uk
• Phone: 03457 125 678
• Postal Address:
  Customer Service Centre
  East Midlands Railway
  Hudson Way, Pride Park
  Derby DE24 8HS​

Northern

• Website: northernrailway.co.uk
• Email: enquiries@northernrailway.co.uk
• Phone: 0800 200 6060

Transpennine Express

• Website: tpexpress.co.uk
• Email: tpecustomer.relations@firstgroup.com
• Phone: 0345 600 1671
• Postal Address:
  7th Floor,
  Bridgewater House,
  60 Whitworth Street,
  Manchester,
  M1 6LT

Transport for Wales

• Website: https://tfwrail.wales/contact-us
• Email: customer.relations@tfwrail.wales
• Phone: 0333 321 1202
• Postal Address:
  St Mary's House,
  47 Penarth Road,
  Cardiff,
  CF10 5DJ

For comments or questions about about a station please contact the station.
- Find the station.

Horwich Parkway is now managed by TfGM, so if you have a concern relating to this station, please contact us. For more information on how we handle feedback in relation to Horwich Parkway, our Complaints Handling Procedure is available to download.