Before contacting us, you can find lots of information online, including:
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Find tram ticket prices to see how much your journey will cost
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Find tickets and passes to suit you, apply for a pass or renew an existing pass
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Find stop information, live departures and frequency information by searching for a tram stop (e.g. Cornbrook tram stop)
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View the tram network map
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View the current status of the tram network, along with details of any disruptions
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View your contactless journeys and statements
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View more information about buses, trains and trams such as how to buy tickets, lost property or travelling safely.
If you still can't find what you want:
Contactless payment enquiry: view statement online, contact form or call 03000 035 035.
( Never include your card details on a contact form.)
Monday to Friday: 7am to 8pm
Weekends: 8am to 8pm
Other enquiry: 0161 205 2000
Lines are open from 7am to 8pm, 7 days a week.
For general enquiries or to give us your comments:
email: customerservices@metrolink.co.uk
Or write to:
Metrolink Customer Services
M16 0GZ
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More information on the new single bus journey faresGet on board with new low bus fares
From September 4, a single bus journey will be no more than £2 for an adult and £1 for a child
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Visit the planned improvement works pagePlanned engineering works on Metrolink
There are planned improvement works on Metrolink across selected lines throughout 2022. You can visit our dedicated webpage to find out how the works affect your journeys around Greater Manchester.
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Find out more about the Cycle Hire sponsorship opportunitySponsorship opportunity for GM Cycle Hire
Are you a brand interested in playing a key role in Greater Manchester’s first publicly operated, self-service, 24/7 cycle hire scheme?
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Visit the free travel scheme pageFree travel for 48 hours for Ukrainians arriving in Greater Manchester
To help Ukrainian nationals arriving in Greater Manchester, Metrolink tram services, rail services and the majority of bus and coach services in the region are being provided free of charge.
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Visit the Bee Active websiteBee Active this summer
Enter your postcode into our interactive map to see where you can get on foot or by bike in 15 mins.
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Learn more about the dogs on trams pilotDogs on trams pilot
You can travel with your dog on Metrolink as part of a trial
-
More information on the new single bus journey fares
Get on board with new low bus fares
From September 4, a single bus journey will be no more than £2 for an adult and £1 for a child
-
Find out more about the Cycle Hire sponsorship opportunity
Sponsorship opportunity for GM Cycle Hire
Are you a brand interested in playing a key role in Greater Manchester’s first publicly operated, self-service, 24/7 cycle hire scheme?
-
Visit the Bee Active website
Bee Active this summer
Enter your postcode into our interactive map to see where you can get on foot or by bike in 15 mins.
-
Visit the planned improvement works page
Planned engineering works on Metrolink
There are planned improvement works on Metrolink across selected lines throughout 2022. You can visit our dedicated webpage to find out how the works affect your journeys around Greater Manchester.
-
Visit the free travel scheme page
Free travel for 48 hours for Ukrainians arriving in Greater Manchester
To help Ukrainian nationals arriving in Greater Manchester, Metrolink tram services, rail services and the majority of bus and coach services in the region are being provided free of charge.
-
Learn more about the dogs on trams pilot
Dogs on trams pilot
You can travel with your dog on Metrolink as part of a trial