Before contacting us, you can find lots of information online, including:
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Find tram ticket prices to see how much your journey will cost
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Find tickets and passes to suit you, apply for a pass or renew an existing pass
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Find stop information, live departures and frequency information by searching for a tram stop (e.g. Cornbrook tram stop)
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View the tram network map
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View the current status of the tram network, along with details of any disruptions
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View your contactless journeys and statements
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View more information about buses, trains and trams such as how to buy tickets, lost property or travelling safely.
If you still can't find what you want:
Contactless payment enquiry: view statement online, contact form or call 03000 035 035.
( Never include your card details on a contact form.)
Monday to Friday: 7am to 8pm
Weekends: 8am to 8pm
Other enquiry: 0161 205 2000
Lines are open from 7am to 8pm, 7 days a week.
For general enquiries or to give us your comments:
email: customerservices@metrolink.co.uk
Or write to:
Metrolink Customer Services
M16 0GZ
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Visit the free travel scheme pageFree travel for 48 hours for Ukrainians arriving in Greater Manchester
To help Ukrainian nationals arriving in Greater Manchester, Metrolink tram services, rail services and the majority of bus and coach services in the region are being provided free of charge.
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Visit our contactless travel pageUsing contactless to travel on Metrolink?
Make sure you touch-in and touch-out using the SAME device at the start and end of your journey.
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Visit our Coronavirus pageFace coverings still welcome
Face coverings are no longer compulsory but are encouraged
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Find out which lines will be affectedMetrolink improvement works
In May, planned improvement works will take place on Metrolink. These works will affect various different lines across a number of dates.
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View the proposal documentOur Buses
New dates have been proposed for local service contracts in Bolton and Wigan.
-
Visit the free travel scheme page
Free travel for 48 hours for Ukrainians arriving in Greater Manchester
To help Ukrainian nationals arriving in Greater Manchester, Metrolink tram services, rail services and the majority of bus and coach services in the region are being provided free of charge.
-
Visit our Coronavirus page
Face coverings still welcome
Face coverings are no longer compulsory but are encouraged
-
View the proposal document
Our Buses
New dates have been proposed for local service contracts in Bolton and Wigan.
-
Visit our contactless travel page
Using contactless to travel on Metrolink?
Make sure you touch-in and touch-out using the SAME device at the start and end of your journey.
-
Find out which lines will be affected
Metrolink improvement works
In May, planned improvement works will take place on Metrolink. These works will affect various different lines across a number of dates.