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Tram

Standard fare notice issued during an inspection

The charge for a standard fare notice issued during an inspection is £100 and must be paid within 21 days. If you pay within 14 days of the date you received the standard fare, a 50% discount is applied, and you should pay £50.

If you don’t pay within 21 days, Metrolink will start legal proceedings to recover the money you owe and the amount due will increase.

Please wait 24 hours after receiving the standard fare notice before paying the standard fare. If you are considering appealing the standard fare, no payment should be made until the outcome of the appeal is received.


Other ways to pay:

  • call our payment line on 0161 202 0955 - Monday to Friday between 8:30am and 4.30pm (excluding public holidays)
  • in person at a TfGM Travelshop
  • send a cheque or postal order, made payable to Keolis Amey Metrolink Ltd, to: Revenue Recovery Services, PO Box 113, Manchester, M8 0JR and include a stamped addressed envelope, if you want a receipt.

Appealing a standard fare notice

If you don't think you should pay, you may appeal but we only accept appeals in exceptional circumstances. You can find a guide to appealing a standard fare below.


I was in a rush and didn’t have time to buy a ticket

You cannot appeal for this reason. Customers must always have a valid ticket before getting on a tram. If you fail to do this, you are liable for the standard fare. Please see the conditions of carriage.


I was buying my ticket on the app and hadn’t finished

You cannot appeal for this reason. Customers must always have a valid ticket before boarding a tram, this includes when using a mobile ticket. If you buy an app ticket on the tram, you are liable for the standard fare. Please see the conditions of carriage.


My mobile phone battery died prior to inspection

You cannot appeal for this reason. Customers must be able to present a valid ticket on inspection. Please see the conditions of carriage.


I had bought a ticket but have lost / misplaced it, so couldn’t show it to the inspector

Under normal circumstances, you cannot appeal for this reason. Customers must always be able to present a valid ticket on inspection. Please see the conditions of carriage.

We may consider an appeal for a lost ticket but only under exceptional circumstances.


I have an Our Pass and I thought it was free to travel on Metrolink

Our Pass gives free travel on local buses, but you need to buy a ticket for Metrolink. You can buy discounted off-peak 1-day and weekend travelcards. Customers must always have a valid ticket before boarding a tram. If you fail to do this, you are liable for the standard fare. Please see the conditions of carriage.


If, after reading the above, you still do not think you should pay or feel you have been unfairly issued a standard fare, you can complete a standard fare appeal form.

Alternatively, send your appeal in writing to:

Recovery Services, PO Box 113, Manchester, M8 0JR

We do not deal with appeals by phone.

We aim to reply, with our decision on your appeal, within 14 days.