Penalty fare notice issued on a tram

The charge for a penalty fare notice issued during an inspection is £120 and must be paid within 21 days. If you pay within 14 days of the date you received the penalty fare, a 50% discount is applied, and you should pay £60.

If you don’t pay within 21 days, Metrolink will start legal proceedings to recover the money you owe and the amount due will increase.

Please wait 24 hours after receiving the notice before paying the penalty fare. If you are considering appealing the penalty, no payment should be made until the outcome of the appeal is received.

Other ways to pay:

• call Metrolink's payment line on 0161 202 0955 - Monday to Friday between 8:30am and 4.00pm (excluding public holidays)
• in person at an Information and Ticket Office
• send a cheque or postal order, made payable to Keolis Amey Metrolink Ltd, to: Revenue Recovery Services, PO Box 113, Manchester, M8 0JR and include a stamped addressed envelope, if you want a receipt.

Appealing a penalty fare notice

If you don't think you should pay, you may appeal within 21 days of receiving a penalty fare notice but Metrolink only accept appeals in exceptional circumstances. You can find a guide to appealing a penalty fare below.

If, after reading the above, you still do not think you should pay or feel you have been unfairly issued a penalty fare, you can complete a penalty fare appeal form. If you submit the appeal within 14 days of receiving the notice and you are unsuccessful, you can pay the reduced charge of £60. If you submit your appeal after 14 days and are unsuccessful, you will need to pay the full £120 penalty fare.

Alternatively, send your appeal in writing to:

Recovery Services, PO Box 113, Manchester, M8 0JR

We do not deal with appeals by phone.

We aim to reply, with our decision on your appeal, within 14 days.