You must touch-in at a smart reader or buy a ticket for every journey you make on Metrolink. If you fail to do this, you are liable for a standard fare and we only consider an appeal in exceptional circumstances. You can find a guide to appealing a contactless standard fare below.
This information is about appealing a £45 contactless standard fare, issued after a ticket inspection. If you wish to query any other charge, including an incomplete journey fare, please contact us
You cannot appeal for this reason. Customers must always touch-in at the smart reader when travelling contactless or have a valid ticket before boarding the tram. If you failed to touch-in, you are liable for the standard fare. Please see the conditions of carriage.
You cannot appeal for this reason. If you’ve lost your card or it’s been stolen, it’s important to let the card issuer e.g. Bank know as soon as you can, so they can provide further help.
You cannot appeal for this reason. Customers must have a vaild ticket before boarding the tram. Please see the conditions of carriage.
You cannot appeal for this reason. Customers must have a vaild ticket before boarding and whilst travelling on the tram. Please see the conditions of carriage.
Please complete and submit form.
Please note: We are only able to process an appeal once the standard fare charge has left your account.
Please complete and submit form.
Please note: We are only able to process an appeal once the standard fare charge has left your account.
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Find out which lines will be affectedMetrolink improvement works
In January, February and March 2022, planned improvement works will take place on Metrolink. These works will affect various different lines in the opening months of the new year.
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Use the online checker to see if your vehicle is affected.Greater Manchester Clean Air Zone coming soon
The Greater Manchester-wide Clean Air Zone is being introduced on 30 May 2022. Private cars, motorbikes and mopeds are NOT included, but some other polluting vehicles are.
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Use the online checker to see if your vehicle is affected.
Greater Manchester Clean Air Zone coming soon
The Greater Manchester-wide Clean Air Zone is being introduced on 30 May 2022. Private cars, motorbikes and mopeds are NOT included, but some other polluting vehicles are.
-
Find out which lines will be affected
Metrolink improvement works
In January, February and March 2022, planned improvement works will take place on Metrolink. These works will affect various different lines in the opening months of the new year.