You must touch-in at a smart reader or buy a ticket for every journey you make on Metrolink. If you fail to do this, you are liable for a standard fare and we only consider an appeal in exceptional circumstances. You can find a guide to appealing a contactless standard fare below.
This information is about appealing a £45 contactless standard fare, issued after a ticket inspection. If you wish to query any other charge, including an incomplete journey fare, please contact us
You cannot appeal for this reason. Customers must always touch-in at the smart reader when travelling contactless or have a valid ticket before boarding the tram. If you failed to touch-in, you are liable for the standard fare. Please see the conditions of carriage.
You cannot appeal for this reason. If you’ve lost your card or it’s been stolen, it’s important to let the card issuer e.g. Bank know as soon as you can, so they can provide further help.
You cannot appeal for this reason. Customers must have a vaild ticket before boarding the tram. Please see the conditions of carriage.
You cannot appeal for this reason. Customers must have a vaild ticket before boarding and whilst travelling on the tram. Please see the conditions of carriage.
Please complete and submit form.
Please note: We are only able to process an appeal once the standard fare charge has left your account.
Please complete and submit form.
Please note: We are only able to process an appeal once the standard fare charge has left your account.
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Visit our commuter pageFind a ticket that suits your commute
We've got great value tram tickets - designed to suit you. Find your ticket today.
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Sign up to the challenge10 for 10 challenge
Start your year well with 10 minutes of walking, cycling or wheeling every day for 10 weeks.
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Visit the planned improvement works pagePlanned engineering works on Metrolink
There are planned improvement works on Metrolink across selected lines and stops in 2023. You can visit our dedicated webpage to find out how the works affect your journeys around Greater Manchester.
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Visit the Business PortalDiscover the Business Portal
Supporting businesses, employees, clients and visitors travel sustainably and affordably.
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Find out more about Local LinkBook a trip with Local Link
The reliable minibus service that takes you door to door from £1.
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Find out more about the Cycle Hire sponsorship opportunitySponsorship opportunity for GM Cycle Hire
Is your brand interested in playing a role in GM’s first publicly operated cycle hire scheme?
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Visit our commuter page
Find a ticket that suits your commute
We've got great value tram tickets - designed to suit you. Find your ticket today.
-
Visit the planned improvement works page
Planned engineering works on Metrolink
There are planned improvement works on Metrolink across selected lines and stops in 2023. You can visit our dedicated webpage to find out how the works affect your journeys around Greater Manchester.
-
Find out more about Local Link
Book a trip with Local Link
The reliable minibus service that takes you door to door from £1.
-
Sign up to the challenge
10 for 10 challenge
Start your year well with 10 minutes of walking, cycling or wheeling every day for 10 weeks.
-
Visit the Business Portal
Discover the Business Portal
Supporting businesses, employees, clients and visitors travel sustainably and affordably.
-
Find out more about the Cycle Hire sponsorship opportunity
Sponsorship opportunity for GM Cycle Hire
Is your brand interested in playing a role in GM’s first publicly operated cycle hire scheme?
