You must touch-in at a smart reader or buy a ticket for every journey you make on Metrolink. If you fail to do this, you are liable for a standard fare and we only consider an appeal in exceptional circumstances. You can find a guide to appealing a contactless standard fare below.
This information is about appealing a £30 contactless standard fare, issued after a ticket inspection. If you wish to query any other charge, including an incomplete journey fare, please call us on 03000 035 035.
You cannot appeal for this reason. Customers must always touch-in at the smart reader when travelling contactless or have a valid ticket before boarding the tram. If you failed to touch-in, you are liable for the standard fare. Please see the conditions of carriage.
You cannot appeal for this reason. If you’ve lost your card or it’s been stolen, it’s important to let the card issuer e.g. Bank know as soon as you can, so they can provide further help.
You cannot appeal for this reason. Customers must have a vaild ticket before boarding the tram. Please see the conditions of carriage.
You cannot appeal for this reason. Customers must have a vaild ticket before boarding and whilst travelling on the tram. Please see the conditions of carriage.
Please complete and submit form.
Please complete and submit form.
Do your bit
As people return to work and school, we have the information you need to make smart and safe travel choices.
A Greater Manchester-wide Clean Air Zone is coming
You can help shape the final plans from 8 October
Safe streets save lives in Greater Manchester
Local authorities are using temporary pop-up measures to give pedestrians and cyclists more space.
If you can, travel contactless, use the app or buy online
If you are travelling on Metrolink, you can now get a receipt when you travel contactless.
Do your bit
As people return to work and school, we have the information you need to make smart and safe travel choices.
A Greater Manchester-wide Clean Air Zone is coming
You can help shape the final plans from 8 October
If you can, travel contactless, use the app or buy online
If you are travelling on Metrolink, you can now get a receipt when you travel contactless.
Safe streets save lives in Greater Manchester
Local authorities are using temporary pop-up measures to give pedestrians and cyclists more space.