You must touch-in at a smart reader or buy a ticket for every journey you make on Metrolink. If you fail to do this, you are liable for a standard fare and we only consider an appeal in exceptional circumstances. You can find a guide to appealing a contactless standard fare below.
This information is about appealing a £45 contactless standard fare, issued after a ticket inspection. If you wish to query any other charge, including an incomplete journey fare, please contact us
You cannot appeal for this reason. Customers must always touch-in at the smart reader when travelling contactless or have a valid ticket before boarding the tram. If you failed to touch-in, you are liable for the standard fare. Please see the conditions of carriage.
You cannot appeal for this reason. If you’ve lost your card or it’s been stolen, it’s important to let the card issuer e.g. Bank know as soon as you can, so they can provide further help.
You cannot appeal for this reason. Customers must have a vaild ticket before boarding the tram. Please see the conditions of carriage.
You cannot appeal for this reason. Customers must have a vaild ticket before boarding and whilst travelling on the tram. Please see the conditions of carriage.
Please complete and submit form.
Please note: We are only able to process an appeal once the standard fare charge has left your account.
Please complete and submit form.
Please note: We are only able to process an appeal once the standard fare charge has left your account.
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More information on the new single bus journey faresGet on board with new low bus fares
From September 4, a single bus journey will be no more than £2 for an adult and £1 for a child
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Visit the planned improvement works pagePlanned engineering works on Metrolink
There are planned improvement works on Metrolink across selected lines throughout 2022. You can visit our dedicated webpage to find out how the works affect your journeys around Greater Manchester.
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Find out more about the Cycle Hire sponsorship opportunitySponsorship opportunity for GM Cycle Hire
Are you a brand interested in playing a key role in Greater Manchester’s first publicly operated, self-service, 24/7 cycle hire scheme?
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Visit the free travel scheme pageFree travel for 48 hours for Ukrainians arriving in Greater Manchester
To help Ukrainian nationals arriving in Greater Manchester, Metrolink tram services, rail services and the majority of bus and coach services in the region are being provided free of charge.
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Visit the Bee Active websiteBee Active this summer
Enter your postcode into our interactive map to see where you can get on foot or by bike in 15 mins.
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Learn more about the dogs on trams pilotDogs on trams pilot
You can travel with your dog on Metrolink as part of a trial
-
More information on the new single bus journey fares
Get on board with new low bus fares
From September 4, a single bus journey will be no more than £2 for an adult and £1 for a child
-
Find out more about the Cycle Hire sponsorship opportunity
Sponsorship opportunity for GM Cycle Hire
Are you a brand interested in playing a key role in Greater Manchester’s first publicly operated, self-service, 24/7 cycle hire scheme?
-
Visit the Bee Active website
Bee Active this summer
Enter your postcode into our interactive map to see where you can get on foot or by bike in 15 mins.
-
Visit the planned improvement works page
Planned engineering works on Metrolink
There are planned improvement works on Metrolink across selected lines throughout 2022. You can visit our dedicated webpage to find out how the works affect your journeys around Greater Manchester.
-
Visit the free travel scheme page
Free travel for 48 hours for Ukrainians arriving in Greater Manchester
To help Ukrainian nationals arriving in Greater Manchester, Metrolink tram services, rail services and the majority of bus and coach services in the region are being provided free of charge.
-
Learn more about the dogs on trams pilot
Dogs on trams pilot
You can travel with your dog on Metrolink as part of a trial