You must touch-in at a smart reader or buy a ticket for every journey you make on Metrolink. If you fail to do this, you are liable for a standard fare and we only consider an appeal in exceptional circumstances. You can find a guide to appealing a contactless standard fare below.
This information is about appealing a £45 contactless standard fare, issued after a ticket inspection. If you wish to query any other charge, including an incomplete journey fare, please contact us
You cannot appeal for this reason. Customers must always touch-in at the smart reader when travelling contactless or have a valid ticket before boarding the tram. If you failed to touch-in, you are liable for the standard fare. Please see the conditions of carriage.
You cannot appeal for this reason. If you’ve lost your card or it’s been stolen, it’s important to let the card issuer e.g. Bank know as soon as you can, so they can provide further help.
You cannot appeal for this reason. Customers must have a vaild ticket before boarding the tram. Please see the conditions of carriage.
You cannot appeal for this reason. Customers must have a vaild ticket before boarding and whilst travelling on the tram. Please see the conditions of carriage.
Please complete and submit form.
Please complete and submit form.
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Watch Limits Save Lives video
Limits Save Lives
30-40% of car journeys in Greater Manchester are above the speed limit. Slow down and save lives.
-
Plan your journey to school
Back to school
Make sure you check the latest school bus timetables and travel advice for the return to school.
-
Visit the Progress21 website to register
Your future career starts here!
Access jobs, training opportunities and support to propel your career. Secure your place today.
-
Visit for guidance on how and when to travel
It's Time
It's Time to start thinking differently – about how you travel, when you travel and getting back to the things you love.
-
Visit the contactless page for further information
Introducing Bee Flex Weekly
Don’t pay more than the 7-day travelcard price