You must touch-in at a smart reader or buy a ticket for every journey you make on Metrolink. If you fail to do this, you are liable for a standard fare and we only consider an appeal in exceptional circumstances. You can find a guide to appealing a contactless standard fare below.
This information is about appealing a £30 contactless standard fare, issued after a ticket inspection. If you wish to query any other charge, including an incomplete journey fare, please call us on 03000 035 035.
You cannot appeal for this reason. Customers must always touch-in at the smart reader when travelling contactless or have a valid ticket before boarding the tram. If you failed to touch-in, you are liable for the standard fare. Please see the conditions of carriage.
You cannot appeal for this reason. If you’ve lost your card or it’s been stolen, it’s important to let the card issuer e.g. Bank know as soon as you can, so they can provide further help.
You cannot appeal for this reason. Customers must have a vaild ticket before boarding the tram. Please see the conditions of carriage.
You cannot appeal for this reason. Customers must have a vaild ticket before boarding and whilst travelling on the tram. Please see the conditions of carriage.
Please complete and submit form.
Please complete and submit form.
There's more to see and do as Greater Manchester reopens.
If you're having a day or night out, please plan ahead to get there and back safely.
Safe streets save lives in Greater Manchester
Local authorities are using temporary pop-up measures to give pedestrians and cyclists more space.
Have fun on the transport network at home
We’ve produced a range of fun and creative activities including colouring in, word searches and quizzes
There's more to see and do as Greater Manchester reopens.
If you're having a day or night out, please plan ahead to get there and back safely.
Safe streets save lives in Greater Manchester
Local authorities are using temporary pop-up measures to give pedestrians and cyclists more space.
Have fun on the transport network at home
We’ve produced a range of fun and creative activities including colouring in, word searches and quizzes