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Reporting incidents

Reporting incidents

With more than 246 million journeys made on public transport each year, the chance of being a witness to or victim of crime or antisocial behaviour are relatively low. However, if you need to report an incident while travelling, please follow the advice below for the mode of transport of your choice:

Bus and tram

For incidents on the bus and tram networks, you can report incidents quickly and discreetly from your smartphone using the LiveChat service. The service is really easy to use, just go to the LiveChat webpage, press the button and you will be connected to a live GMP call handler.

If you do not have access to a smartphone, you can report incidents by using the on stop call points at Metrolink stops.

You can also report crime by calling 999 in an emergency or using the red call points on board Metrolink services to connect with the 24/7 control room.


If you witness an incident at a rail station or on a train, contact the British Transport Police immediately on 0800 40 50 40 or text on 61016. In an emergency, always call 999. To find out more head over to the BTP website. For criminal activity, specially trained officers work with stakeholders to disrupt any criminal activity on the rail network through Project Servator.