Local Link: frequently asked questions

How does the Local Link service work?

The service runs using small minibuses. The service is branded with the Local Link logo.

This is currently a cash only service Fares are £2 for an adult single and £1 for a child single or if you have a travel pass for disabled people.

Travel plus pass holders travel for free. Bee Bus tickets are accepted. Find more information about fares.

All assistance dogs are permitted and travel free of charge. You can bring your pet with you provided it is suitably under control or carried in an appropriate container.

You must tell us you want to bring your pet when you make your booking and it must not cause any hygiene or safety issues. Animals are not allowed on the seats, must not block any aisles and remain your responsibility at all times.

Yes. You can book trips for you and any additional passengers.

All additional passengers will be charged accordingly and you will pay for all trips using the same payment method. Read more about pricing.

Yes, you can. Trips can be booked up to 7 days in advance.

Please give at least one hour’s notice.

The easiest way to use the service is by downloading the app.

However, if you do not have a smartphone, or need additional assistance, you can call the Contact Centre on 0161 244 1000 and we’ll help you over the phone.

If you have already registered through the contact centre, you will already be set up with the relevant accessible type.

If you need to add a wheelchair to your account, please contact us on 0161 244 1000.

Account information

Navigate to the menu in the top left corner of the app and tap your name at the top. Then tap your name, email or phone number to update it.

Open the app and select 'Get Started.' In the password box, select 'Forgot your password?' and follow the prompts.

Navigate to the menu in the top left corner of the app and tap 'Favourites', then tap 'Set Home Address', 'Set Work Address', or create and name a new favourite.

Once you have saved favourite addresses, they will appear as quick options on the home screen, making booking trips even easier.

Go to the menu in the top left corner of the app and tap your name or profile picture at the top. Then tap ‘Delete my account’ at the bottom of the page.

If you need help, please email hello@beenetwork.com or call 0161 244 1000.

Booking information

Once you start a trip, the destination cannot be changed. If you have not yet boarded the vehicle, you can cancel the ride and re-book with a new pickup or destination address.

You can cancel your ride directly from the app or by calling our contact centre team on 0161 244 1000 at the number listed above.

Remember, cancelling at the last minute can negatively impact other customers, so please cancel as soon you know that you don’t need a trip.

Sometimes, if we are experiencing high demand in your area, there may not be any vehicles or drivers currently available to meet your trip request. If your travel plans are flexible, you can try requesting a different time.

Please note, calling will not increase your ability to book a ride as our customer service agents have the same ability as you do booking in the app.

Once a trip is confirmed, you will see the estimated time of arrival (ETA) of your driver in the app.

You can follow your driver’s progress in real-time so you know where they are.

Re-book your trip directly in the app or please call us on 0161 244 1000 to let us know of your issue.

Please complete our online complaints form.

Please call 0161 244 1000.

General policies

There is a strict no-smoking policy for customers and drivers while onboard vehicles.

Seatbelts must be worn at all times whilst on the vehicles unless a medical certificate is provided which exempts you from wearing one.