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Horwich Parkway

Station facilities

Opening times

Station opening times: Monday to Sunday - open 24 hours.

Ticket office opening times: Monday to Saturday, 06.20 to 19.35.

Car park opening times: Monday to Sunday - open 24 hours. The exception to this is when a crowd control plan relating to the Macron stadium is in place.


Facilities

Seating in station: Yes.

Waiting rooms opening times: Monday to Saturday, 06.20 to 19.35.

Toilets: No.

Baby changing facilities: Yes.

Customer information screens and announcements: Customer information screens available, currently no audio announcements at the station.

Cash machine: No.

Pay phones: Yes (accepts cards and coins).


Accessibility

Step free access: Step free access to all platforms.

Accessible toilets: Operated by radar key (open only during office hours).

Accessible ticket office: No.

Assisted travel: Assistance will be provided by station staff during ticket office opening hours. Outside of these hours please use the help points on either platform to contact the assistance team who will ensure staff on board the train can assist you with boarding and alighting.

Accessible self-use ticket machines: Yes.

Induction loop: Yes (in office).

Wheelchair availability: No.

Ramp for train access: Yes.

Accessible set-down and pick up points: Yes.

Major projects affecting step-free access within next 12 months: N/A.

Impaired mobility set down/pick up point available: No.

Designated disabled parking: 12 spaces.

If you would like more information on how TfGM are committed to ensuring safe and easy travel at Horwich Parkway, you can download our Accessible Travel Policy.


Travelling to the station

Bicycle parking: Sheltered storage of 26 spaces in total, comprised of 8 lockers and 18 stands. CCTV is in operation.

Onward travel: Bus information is available opposite the station entrance or on tfgm.com.

Total parking spaces: 250 with 12 accessible spaces available. There is no charge for train passengers using the car park.

For all parking enquiries, please contact the TfGM customer team.

Replacement transport will set down and pick up from outside the station entrance.


Ticketing

Self-service ticket machines: Yes (for purchase or collection of pre-ordered tickets).

Smartcard services available: Smartcards can be issued at the station and you can top-up at the self-service ticket machines. Please note that there are not Smartcard validators at this time. For more information on Smartcards, please visit Northern's website.

Ticket gates: No.

Please note that penalty fares apply for Northern services.


Safety

Secure station accreditation: No.

CCTV: Yes.

For more information on keeping you safe on the network, visit TfGM's TravelSafe pages.


Available help and assistance

Staffed hours: Monday to Saturday, 06.20 to 19.35.

Helpline contact: TfGM - 03000 035 035, Northern Trains - 0800 138 5560, Northern Trains text relay - 18001 0800 138 5560.

Helpline opening hours: Monday to Sunday, 24 hours a day.

Meeting point: Ticket office during opening times, outside the ticket office when closed.

Lost property: For assistance with lost property on trains, please call Northern on 0800 200 6060 (lines open 07.30 to 22.00, seven days a week). For property lost at the station, please contact TfGM.

If you have a concern relating to this station, you can Contact TfGM. If you would like more information on how we handle feedback relating to Horwich Parkway, our Complaints Handling Procedure is available to download.