Working together to keep you safe

We want your journey to be a safe and enjoyable one, and through the Greater Manchester TravelSafe Partnership we are taking an enforcement, engagement and education-led approach to make sure that it is.

Crime and antisocial behaviour will not be tolerated, and while incidents remain low, we will take appropriate action when things do occur.

Transport staff and police dedicate more than 5,000 hours per week patrolling the Metrolink and bus networks, day and night, seven days a week. Their job is to tackle crime and antisocial behaviour, and to reassure passengers that they can travel safely in Greater Manchester.

Our control rooms operate 24/7 and monitor feeds from more than 3,800 CCTV cameras that are in place across the region’s bus stations and interchanges, tram stops and rail stations. For your safety, all of our trams are also fitted with CCTV. There are emergency call points on all 99 stops on Metrolink, as well two onboard each tram. They will allow you to speak to a member of staff, if one is not present.

You can now also report a crime or antisocial behaviour discreetly to police by using Livechat function 24 hours a day.

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See it. Say it. Sorted.

You can also do your bit to help keep our public transport networks safe. We ask that you always keep your luggage and personal belongings with you and that you’re considerate of other passengers when making your journey.

Remain vigilant and, if you see anything suspicious, for example someone being somewhere they shouldn't, strange behaviour or an unattended bag, please report it.

For incidents on the bus and tram networks, you can report incidents quickly and discreetly to a live GMP call handler, from your smartphone, using the LiveChat service or by calling 101 – or 999 in an emergency.

If you witness a crime at a rail station or on a train, contact the British Transport Police immediately on 0800 40 50 40 or text on 61016. In an emergency, always call 999. To find out more head over to the BTP website.

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Project Servator

Project Servator is a police initiative that aims to deter, detect and disrupt a range of criminal activity, including terrorism, while providing a reassuring presence for the public.

A range of tactics is used, including unpredictable and highly visible patrols and you may see an operation taking place across our public transport networks.

The officers involved are specially trained to spot the tell-tale signs that someone is planning or preparing to commit an act of crime and may be supported by specialist resources, such as police dogs, horses and armed officers.

Do not be alarmed if you see one of these operations. The officers are there to keep you safe and they can happen at any location and at any time.

For more information visit Greater Manchester Police's decidicated webpage or keep an eye on out for #ProjectServator on social media.

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Secure Stations

Horwich Parkway is owned and operated by Transport for Greater Manchester and is part of the Secure Stations scheme. This means that, at this location, we are increasing security and taking steps to reduce crime. The Secure Stations scheme is run by the Department for Transport and the British Transport Police.

Our main station car park is “Park Mark Secure”. The Safer Parking Scheme is a national standard for UK car parks that have low crime and measures in place to ensure the safety of people and vehicles. A Park Mark is awarded to each car park that achieves the challenging standards.