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Keeping you safe


We want your journey to be a safe and enjoyable one, and through the Greater Manchester TravelSafe Partnership we are taking an enforcement, engagement and education-led approach to make sure that it is.

Crime and antisocial behaviour will not be tolerated, and while incidents remain low, we will take appropriate action when things do occur.

Transport staff and police routinely patrol our networks and take part in crime-prevention operations.

CCTV is in place across the region’s bus stations and interchanges, tram stops and rail stations and onboard vehicles to protect you and our colleagues. And many services and stops have help-point facilities, including onboard all Metrolink trams and at all 99 stops, that enable you to speak to a member of staff, if one is not present.

See it. Say it. Sorted.

You can also do your bit to help keep our public transport networks safe. We ask that you keep your luggage and personal belongings with you at all times and that you’re considerate of other passengers when making your journey.

Remain vigilant and, if you see anything suspicious, for example someone being somewhere they shouldn't, strange behaviour or an unattended bag, please report it.

For incidents on the bus and tram networks, you can report incidents quickly and discreetly to a live GMP call handler, from your smartphone, using the LiveChat service or by calling 101 – or 999 in an emergency.

If you witness a crime at a rail station or on a train, contact the British Transport Police immediately on 0800 40 50 40 or text on 61016. In an emergency, always call 999. To find out more head over to the BTP website.

Rail network

Across the rail network, under British Transport Police’s Project Servator, specially trained officers work alongside stakeholders to provide a range of measures to disrupt any criminal activity on the rail network. Project Servator officers are specially trained in spotting the tell-tale signs of criminal or terrorist intent, and you can expect to see them anytime, anywhere.

Secure stations

Horwich Parkway is owned and operated by Transport for Greater Manchester and is part of the Secure Stations scheme. This means that, at this location, we are increasing security and taking steps to reduce crime. The Secure Stations scheme is run by the Department for Transport and the British Transport Police.

Our main station car park is “Park Mark Secure”. The Safer Parking Scheme is a national standard for UK car parks that have low crime and measures in place to ensure the safety of people and vehicles. A Park Mark is awarded to each car park that achieves the challenging standards.