TRANSPORT FOR GREATER MANCHESTER TERMS AND CONDITIONS FOR USE OF APPLE WALLET ON IPHONE OR APPLE WATCH FOR TRANSPORT TICKET PURCHASE AND/OR USE
The use of an iPhone or Apple Watch via Apple Wallet for transport ticket purchase is subject to your full and unreserved knowledge and acceptance of these terms and conditions.
- INTRODUCTION, DEFINITIONS, SCOPE AND EXCLUSIONS
1.1 These terms and conditions (“Terms”) tell you, our customer, how you may use the Retail Service created and managed by us (Transport for Greater Manchester) offered directly in Apple Wallet. It also covers the use of Digital Cards that can be added to Apple Wallet.
1.2 For the avoidance of doubt, customers who have navigated to Apple Wallet via the Bee Network app are also subject to the Bee Network app terms and conditions (https://tfgm.com/tickets-and-passes/ways-to-pay/bee-network-mobile-app/terms-and-conditions).
1.3 The following definitions apply to these Terms:
1.3.1 “Apple Wallet” means the mobile phone application and/or feature exclusively for use on Apple devices (including the Apple Watch).
1.3.2 “Digital Card” means the digital or virtual ITSO-certified Bee Network transit cards that can be added to Apple Wallet, as more particularly described in clause 2.1.2 below.
1.3.3 “Digital Pass ID” means the digital or virtual travel pass accessible from your Bee Network app account containing your personal details which is used alongside any applicable Entitlement.
1.3.4 “Entitlement” means any concessionary or discounted travel scheme.
1.3.5 “Retail Service” means purchasing travel tickets directly from and within your Apple Wallet for travel across the Bee Network, as well as the use of a Digital Card, as more particularly described in clause 2 below.
1.3.6 “Standard Fare (Penalty Fare)” has the meaning given to it in the relevant Metrolink and/or bus conditions of carriage.
2. USING THE RETAIL SERVICE
2.1 With the Retail Service, you can:
2.1.1 buy travel tickets directly in your Apple Wallet for travel across the Bee Network; and/or
2.1.2 load travel tickets onto a Digital Card which is embedded securely onto your iPhone or Apple Watch and is accessed in Apple Wallet.
2.2 The Retail Service is the property of, and is distributed by, TfGM.
2.3 Tickets sold through the Retail Service:
2.3.1 may vary from time to time and the use of which may depend on the Digital Card on which
they will be loaded;
2.3.2 can be found at https://tfgm.com/tickets-and-passes/ways-to-pay; and
2.3.3 are non-transferable, and passengers may be asked for personal identification and/or Digital Pass ID to prove their eligibility to travel. Additional identification may be required as proof of eligibility (for example, student ID).
2.4 We accept VISA and Mastercard debit and credit cards and Apple Pay as methods of payment of tickets.
2.5 To add a Digital Card onto an iPhone, you must have a compatible iPhone as per the following guidance (https://support.apple.com/en-gb/guide/iphone/iphe3fa5df43/ios) and have a compliant iOS version installed. The compatible devices and iOS are subject to change and can be determined by consulting the Apple guidance.
2.6 Tickets purchased through the Retail Service are subject to (as all amended or updated from time to time):
(i) the Metrolink conditions of carriage (https://tfgm.com/public-transport/tram/conditions-of-carriage). These, amongst other things, explain the general conduct requirements you must follow when using any of our Metrolink services;
(ii) the Greater Manchester Metrolink System Bye-Laws (https://tfgm.com/public-transport/tram/bye-laws). These explain the general conduct requirements you must follow when using any of our Metrolink services;
(iii) the Bee Network bus conditions of carriage (https://tfgm.com/public-transport/bus/conditions-of-carriage). These, amongst other things, explain the general conduct requirements you must follow when using any of our bus services;
(iv) the conditions of carriage of third-party bus operators operating within Greater Manchester on which the ticket may be valid;
(v) the use of and terms and conditions for any Entitlement. These explain the general requirements you must follow when using an Entitlement in order to ensure the validity of any applicable ticket (including any Digital Card). These currently include (i) terms and conditions for Our Pass (https://tfgm.com/tickets-and-passes/our-pass/terms) (ii) terms and conditions for our 18-21 young persons ticket (https://tfgm.com/tickets-and-passes/discounted-and-free-travel/18-21/terms); and
(vi) the general conditions of use as set out in these Terms.
2.7 Conditions of use you must be aware of and comply with when using the Retail Service include the following:
2.7.1 Entitlements. Where your ticket and/or Digital Card is subject to an Entitlement, you must consider and comply with any relevant terms and conditions for that Entitlement. This might include, for example, the use of Digital Pass ID as proof of validity of travel.
2.7.2 Non-transferrable. Tickets are locked to the Apple Wallet to which they are downloaded and cannot be copied, sent or moved to another device. TfGM reserves the right to terminate to hotlist or revoke your Digital Card and/or ticket used with the Retail Service which we suspect is being misused.
2.7.3 Non-refundable. Tickets purchased through the Retail Service are non-refundable and cannot be altered. For the avoidance of doubt, this includes tickets that have yet to be activated.
2.7.4 Tickets. You must purchase a ticket beforehand and ensure you meet the eligibility requirements applicable to the ticket in terms of use and validity periods.
2.7.5 Lost or stolen devices. The safekeeping of your ticket and Digital Card is your responsibility. Tickets that have been purchased or activated accidentally, or which have been downloaded to smart phones that have subsequently been lost or stolen, are non-refundable. If you are not able to present your ticket or Digital Card due your smart phone having been lost, stolen or damaged, we are unable to provide a duplicate or replacement ticket, and you will need to purchase a new ticket or other valid ticket before travelling.
2.7.6 User limits. Your Digital Card can only be used by one customer per smart phone at any one time. Individual customers must be able to present their ticket on their own smart phone.
2.7.7 Group travel. If you have purchased a ticket that allows group travel, then all group members must travel together with the individual who is the Digital Card holder. The ticket must not be copied or shared within the group.
2.7.8 Limitation on use. Possession of a ticket for use with the Retail Service or Digital Card does not entitle you to travel in priority to any other passenger holding a valid authority to travel.
2.7.9 Inspection. You must ensure that you can present your Digital Card which holds your valid ticket (including proof for any Entitlement that may be required for the ticket, such as Digital Pass ID) on the screen of your iPhone or Apple Watch as required by any representative of TfGM, Metrolink or bus operators at any time. Failure to be able to present a valid ticket may result in you being liable to pay a Standard Fare (Penalty Fare).
2.7.10 Tapping in and tapping out. When making a journey on Metrolink or bus, you must hold your ticket or Digital Card contained within Apple Wallet to the touchplate of the smart reader provided at a Metrolink stop or on the bus at the start of your journey and wait for an audible response (this is known as ‘tap in’ or ‘touch in’). For journeys on Metrolink, you must hold your ticket or Digital Card contained within Apple Wallet to the smart reader when you have finished your journey (this is known as ‘tap out’ or ‘touch out’). If you need to change trams to reach your intended destination, you should only touch out when you finish your journey at your final destination. There may circumstances where you will be requested to present your Digital Card when boarding a bus. This is at discretion of the driver and is only in exceptional circumstances (for example, if the smart reader is not working).
2.7.11 Fraudulent use. Any fraudulent use of the Retail Service (such as falsification, counterfeiting, and/or use of the mobile phone by an unauthorised user/third party) detected during an inspection may result in receiving a Standard Fare (Penalty Fare) and, where applicable, criminal liability.
2.8 Please consult the relevant Metrolink conditions of carriage (https://tfgm.com/public-transport/tram/conditions-of-carriage) and bus conditions of carriage (https://tfgm.com/public-transport/bus/conditions-of-carriage) for information on your responsibilities and details on the process regarding the Standard Fare (Penalty Fare).
2.9 In case of any difficulty, passengers must make sure that they have an alternative valid ticket for their journey. Full details of any problems should be reported to TfGM by emailing hello@beenetwork.com or by calling Bee Network Customer Services on 0161 244 1000.
3. SWITCHING IPHONE OR APPLE WATCH
3.1 Transferring Digital Cards and tickets.
3.1.1 When you change your iPhone or Apple Watch, Apple Wallet allows you to transfer your Digital Card (and the tickets on the Digital Card) loaded on the iPhone or Apple Watch. This transfer function relies on backup and restore mechanisms.
3.1.2 The transfer function is only applicable from an iPhone or Apple Watch to a compatible iPhone or Apple Watch. If you need to switch to a device that is not compatible, you should contact us (see clause 2.9 above) for advice and assistance on accessing tickets on a different device.
3.2 Backup cards and tickets.
3.2.1 Apple Wallet can be used to backup tickets which are on your Digital Card. This backup function is triggered by deleting the Digital Card from the Apple Wallet. The backup function is automatically triggered when:
(i) the Digital Card is transferred between the iPhone and the paired Apple Watch;
(ii) when you erase a specific Apple device via iCloud; and/or
(iii) when a Digital Card is deleted from Apple Wallet
3.3 Restore Card and tickets.
3.3.1 In your Bee Network app account, you can view the Digital Cards backed up in your iCloud account. If you wish to recover your tickets and your iPhone is eligible for the service, the Bee Network app redirects you to Apple Wallet to restore the tickets on your selected iPhone or Apple Watch.
3.3.2 The restore function can be accessed from the Apple Wallet where you can find all the Digital Cards you have previously saved.
3.3.3 The restore function is automatically triggered when setting up a new device or transferring between an iPhone and paired Apple Watch.
3.3.4 If there is a backup of the Digital Card, then all the tickets stored on the Digital Card can be restored to a compatible iPhone or Apple Watch.
3.3.5 If a device is lost or stolen, then Apple’s Find My iPhone service can be used to suspend and then backup the Digital Cards loaded on a device.
4. PERSONAL DATA PROCESSING
4.1 When using the Retail Service, TfGM, in its capacity as data controller, collects and processes your personal data. This processing is carried out in accordance with the regulations in force and in accordance with TfGM’s privacy policy (https://tfgm.com/privacy-policy).
4.2 Additionally, and for the purposes of the Retail Service, in order to support the purchase and use of tickets and Digital Card in Apple Wallet, we collect and process the following data:
(i) technical characteristics of the iPhone or Apple Watch (model, operating system version);
(ii) card identifier (ISRN);
(iii) order ID;
(iv) status of Digital Card;
(v) list of tickets on the Digital Card;
(vi) device type to which the Digital Card is currently assigned (iPhone or paired Watch);
(vii) type of Digital Card (e.g. Bee Card, Our Pass); and
(viii) journeys associated with the Digital Card.
4.3 Additionally, and for the purposes of data collected for registered users of the Bee Network app, additional data may be stored under which further details can be obtained from our Bee Network app terms and conditions (https://tfgm.com/tickets-and-passes/ways-to-pay/bee-network-mobile-app/terms-and-conditions).
5. GENERAL TERMS
5.1 License. In return for you complying with these Terms and purchasing a relevant product from us, we grant you the ability to download and use digital transport tickets via the Retail Service and add and use Digital Cards onto your device via Apple Wallet. You agree that you will not (i) rent, lease, sub-license, loan, provide, or otherwise make available your ticket and/or Digital Card in whole or in part to any person (ii) copy, adapt, modify, decompile, or creative derivative works in relation to your ticket and/or Digital card, except as might be allowed by law (iii) use your ticket and/or Digital Card in any way which could damage or overburden our systems (iv) infringe our intellectual property rights or those of a third party when using your ticket and/or Digital Card.
5.2 Delays. If the supply or use of the Retail Service or Digital Card is interrupted, suspended, and/or delayed for reasons or events beyond our reasonable control (for example, a cyber-attack), we will not be able to compensate you for any delays, but you might be able to terminate any contract in relation to your purchased product and receive a refund. In such circumstances, please contact our customer services on (01612441000).
5.3 Liability. We will not be responsible for losses you suffer caused by something you could have avoided by taking reasonable action or by breaching or incorrectly following these Terms. For example, damage to your own digital content or device which you could have avoided by following advice regarding minimum system requirements. We can also terminate these Terms with you and seek compensation from you where you breach these Terms (such as where you fraudulently use the Retail Service or do not comply with any of the license restrictions under clause 5.1).
5.4 Changes to terms. We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements, and changes in our system's capabilities.
5.5 Changes to products. We can make changes to the Retail Service and/or Digital Card to (i) reflect changes in laws (ii) implement minor technical improvements and improvements (iii) to update our digital content and services (iv) where required due to changes to Apple Wallet by Apple.
5.6 Laws. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), will be governed by English law. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.